topic Re: Return of faulty items in Discussions & Feedback

Return of faulty items

Anonymous — Tue, 06 Sep 2016 16:11:47 GMT

Hi there has anyone out there had problems returning what appears to be a faulty

lumia 550 that wont charge properly and the joke of a customer complaints service where your passed around in circles with them all telling you the same thing but how you can get the problem resolved as a very long time customer with 02 i think im gonna be swapping networks after this total sham .Alison

Re: Return of faulty items

Bambino — Tue, 06 Sep 2016 16:16:31 GMT

@Anonymous What problems specifically are you having? This is a customer forum, but if you tell us the problem, someone may be able to advise you as to what to do.

Re: Return of faulty items

Anonymous — Tue, 06 Sep 2016 16:24:21 GMT

Contact Microsoft for a repair if needs to be sent away

Re: Return of faulty items

MI5 — Tue, 06 Sep 2016 16:24:45 GMT

Contact Microsoft directly - o2 repairers will just mess you around https://support.microsoft.com/en-gb/contactus/

Re: Return of faulty items

gindygoo — Tue, 06 Sep 2016 16:50:20 GMT

I have to agree, I'd always send any device bought from 02 back to the manufacturer as there's just so many horror stories on here.

@Anonymous if you search anovo you'll see plenty of anecdotal evidence of their utter incompetence.

Re: Return of faulty items

Anonymous — Tue, 06 Sep 2016 17:12:41 GMT

Hey bambino,Bought the lumia 550 about 5 weeks ago phone didnt charge properly even after ten hours being a smart phone dumbo thought it was me at first .Went back to 02 to return it they only offered to send it away and kept giving me the 28 return blurb .I even offered to pay to upgrade as checking some forums this seems to be a problem with this model all i wanted was what im entitled to as a consumer even taking in advice from the c ;a;b they woulnt budge poor show after being an o2 customer for 25 years .Ive worked in retail so no my rights as a consumer re; sale of goods act etc now im getting the run around by the call centre as well absolutey a major joke.A faulty item is a faulty item and a new phone shouldnt be doing that. Cheers Alibobs.

Re: Return of faulty items

MI5 — Tue, 06 Sep 2016 17:15:55 GMT

I'd lodge a formal complaint http://www.o2.co.uk/how-to-complain

Re: Return of faulty items

Anonymous — Tue, 06 Sep 2016 17:22:23 GMT

cheers will prob try that next.

Re: Return of faulty items

Bambino — Tue, 06 Sep 2016 20:03:49 GMT

@Anonymous Thanks for taking the time to explain your issue. I would agree with what both @Anonymous and @MI5 have said. Contact Microsoft directly, and also lodge a complaint with O2. Unfortunately, O2 have adopted the policy of not caring about loyalty, and your 25 years of being a customer now count for nothing. A very poor business decision, in my opinion. I hope you get the problem sorted out. Please come back and update us when you do. Good luck.

Problems with returning my faulty lumia phone.

Anonymous — Wed, 14 Sep 2016 09:10:10 GMT

Hi there guys;

Just thought id give you an update from my message a while ago. I was having a major problem returning my lumia 550 handset that was not charging properly.After going through shed loads of hastle and calling the call centre over 15 times i finally got to speak to a nice guy called andrew who aggreed to give me a refund on my account and is sending me out packaging to send the phone back, (RESULT) ive gotta admit though its been a struggle 02 need to address this issue in greater detail and make the process far less complicated to return faulty goods and more concern should be shown for th customer instead of there profits.Cheers alibobs x

Re: Problems with returning my faulty lumia phone.

Bambino — Wed, 14 Sep 2016 09:24:14 GMT

Glad to hear you had a positive result @Anonymous. You got there in the end. Returns on faulty devices should not be so difficult. Well done.

Re: Problems with returning my faulty lumia phone.

Cleoriff — Wed, 14 Sep 2016 10:07:33 GMT

Hi @Anonymous. Are O2 sending you a replacement device or is the original just being sent off for repair?

(or has it gone back to the manufacturer?)

Re: Problems with returning my faulty lumia phone.

Anonymous — Wed, 14 Sep 2016 17:19:24 GMT

Hi there cleoriff; Id already purchased another phone
the lumia 650 (its amazing by the way) so in the end im
going to get the money i paid for the other phone credited to my account .After checking some forums which i should have done first a few people were having problems with that particular model and they all returned them a manufacturing issue maybe Cheers Alibobs .

Re: Problems with returning my faulty lumia phone.

Cleoriff — Wed, 14 Sep 2016 17:41:10 GMT

@Anonymous wrote:
Hi there cleoriff; Id already purchased another phone
the lumia 650 (its amazing by the way) so in the end im
going to get the money i paid for the other phone credited to my account .After checking some forums which i should have done first a few people were having problems with that particular model and they all returned them a manufacturing issue maybe Cheers Alibobs .

Great outcome all round then @Anonymous

Re: Problems with returning my faulty lumia phone.

MI5 — Wed, 14 Sep 2016 17:43:14 GMT

The 650 does look nice, I have to say.....