topic Re: Data allowance SMS message in Discussions & Feedback

Data allowance SMS message

Anonymous — Tue, 06 Sep 2016 07:36:43 GMT

For about the last six months my data allowance SMS message received about 10 past midnight on the day of the reset has come through reading "You've used up all your UK data allowance...." etc

Now firstly, I haven't. Even if this was in relation to the last month, I haven't. My bills show I'm not using excess. My phone usage records show I'm not using excess. I'm just getting this SMS on day 1, when I think I should be receiving one saying something like "your data allowance has been reset". I'm not getting the 80% messages either (though i shouldn't as I'm not using 80%).

Is it just me? I can't imagine it is...

Re: Data allowance SMS message

MI5 — Tue, 06 Sep 2016 07:40:53 GMT

We've not heard anyone else mention this.
Give CS a call on 202 and ask them to check your account.

Re: Data allowance SMS message

Anonymous — Tue, 06 Sep 2016 08:20:51 GMT

Also see if you can work out what is using the data allowance or turn off mobile data

Re: Data allowance SMS message

gmarkj — Tue, 06 Sep 2016 08:38:54 GMT

@Anonymous wrote:
Also see if you can work out what is using the data allowance or turn off mobile data

That's the point - the OP isn't using the data, the allowance is being reset.

What is happening is the system is sending a message as if the allowance has all been used, but what is actually happening is that the allowance is being reset to zero (0) as a new month has started.

The OP has checked My o2 and is not even using 80% of their allowance...

Re: Data allowance SMS message

MI5 — Tue, 06 Sep 2016 08:42:06 GMT

Hence the reason for my answer.

Re: Data allowance SMS message

Anonymous — Tue, 06 Sep 2016 12:18:04 GMT

@gmarkj I asked as maybe it could be a rogue app or software causing the issue

Re: Data allowance SMS message

gmarkj — Tue, 06 Sep 2016 12:20:58 GMT

Ah, gotcha. No worries.