topic Re: late payment in Discussions & Feedback

late payment

Anonymous — Mon, 05 Sep 2016 15:47:44 GMT

today I received letters telling melate payment then i just got a text an they have cut off incoming calls how am I supposed to pay the bill if the call just shows call baring

Re: late payment

Cleoriff — Mon, 05 Sep 2016 15:51:30 GMT

Hi @Anonymous You will have to borrow a phone or use a landline to contact customer services

You may be able to arrange some sort of payment plan...http://www.o2.co.uk/contactus

Re: late payment

Bambino — Mon, 05 Sep 2016 16:08:56 GMT

@Anonymous You received a letter and a text and were disconnected all on the same day with no prior warning?

Re: late payment

Cleoriff — Mon, 05 Sep 2016 16:16:10 GMT

You wont be reconnected until you have settled your outstanding bill @Anonymous and to do that you will have to phone someone. Don't rely on Live Chat for this

Various ways to pay here... for future reference http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

Re: late payment

MI5 — Mon, 05 Sep 2016 16:49:10 GMT

Call from your landline.

Re: late payment

adamtemp64 — Mon, 05 Sep 2016 16:55:08 GMT

Pay the bill through my o2 above then contact live chat to say it is paid and ask them to lift the bars . If that fails then you will need to call o2 via another method.