topic Re: How do i complain in Discussions & Feedback

How do i complain

armo31 — Mon, 05 Sep 2016 11:44:43 GMT

Me and my husband was woken up last night at 1.23am with a text from o2 telling me my data was low, it frightened the life out of us we thought there was something wrong we our children. o2 should make sure these messages come through at a reasonable time, i cant fined any where to complain about this on there web site.

Re: How do i complain

gmarkj — Mon, 05 Sep 2016 11:50:00 GMT

Service messages from o2 do tend to come at silly o'clock and no-one knows why.

This link should outline the complaints process.

http://www.o2.co.uk/how-to-complain

You can also opt out of contact under contact preferences in my o2. Not sure if that covers low data messages though...

Re: How do i complain

Anonymous — Mon, 05 Sep 2016 12:00:26 GMT

It's an automated system so they don't know when the text are sent. You could put the phone on vibrate only or airplane mode

Re: How do i complain

MI5 — Mon, 05 Sep 2016 12:02:19 GMT

We've raised the issue of the timing of automated texts before and asked for a system to be put in place whereby customers can choose what times they want to be contacted between, may not ever happen though.

Re: How do i complain

Cleoriff — Mon, 05 Sep 2016 12:17:23 GMT

I certainly feel for @armo31. I have learnt over the years with my lads.....that a text at silly o'clock can be bad news (often in my imagination) ......and always caused me a fair bit of panic.

It would be good if 'the computer' could be programmed to time zones and nothing delivered between 11pm to 7am.....For many people once they have been disturbed during the night...going back to sleep is impossible.

As for putting the phone on vibrate? Catch 22 really. You could (and I have) missed important texts/calls by taking that action...

Re: How do i complain

viridis — Mon, 05 Sep 2016 12:31:19 GMT

5 lines of code at most.
Obviously too much hassle.

Re: How do i complain

Cleoriff — Mon, 05 Sep 2016 12:48:48 GMT

@viridis wrote:
5 lines of code at most.
Obviously too much hassle.

Maybe you need to show them how @viridis? (For a price of course)

Re: How do i complain

jonsie — Mon, 05 Sep 2016 12:53:18 GMT

I'm pretty sure O2 staff are fairly oblivious to times of texts. Yes they can be sent out during the daytime if they programme the system but bear in mind it wouldn't suit everyone no matter what time they are sent out, nightshift workers, people overseas etc.

I'm with the idea of a tick box for preferred times....