topic Re: Customer services in Discussions & Feedback

Customer services

fedupfred — Fri, 26 Aug 2016 10:29:01 GMT

Employ more people

Employ more people that use English as their first language.

Answer calls with in five minutes.

Remove scripts from in front of staff.

Re: Customer services

Cleoriff — Fri, 26 Aug 2016 10:51:45 GMT

Hi @fedupfred Very good in theory but some staff need scripts. However a good plan is to come to this forum with any non account related issues and I am sure someone will be able to help

Re: Customer services

Martin-O2 — Fri, 26 Aug 2016 10:58:37 GMT

appreciate the feedback @fedupfred Was there a particular issue you are having problems with? As @Cleoriff mentioned there are a ton of very knowledgeable members here on the forum who can help!

Re: Customer services

MI5 — Fri, 26 Aug 2016 11:05:11 GMT

Tugo I assume?

Re: Customer services

fedupfred — Fri, 26 Aug 2016 11:11:45 GMT

Non account issues ?
Am I missing something ?

Re: Customer services

MI5 — Fri, 26 Aug 2016 11:12:59 GMT

This is a customer forum so we can help with issues that do not involve access to your account to resolve.

Re: Customer services

Cleoriff — Fri, 26 Aug 2016 12:06:35 GMT

@MI5 wrote:
This is a customer forum so we can help with issues that do not involve access to your account to resolve.

Yes any advice given in relation to the above... will invariably mean we ask you to contact customer services.

Re: Customer services

MI5 — Fri, 26 Aug 2016 13:31:00 GMT

As we did on your tugo thread.

Re: Customer services

jonsie — Fri, 26 Aug 2016 13:54:40 GMT

The secret is to keep ringing until you get an adviser you are happy with who can help you.

Re: Customer services

MI5 — Fri, 26 Aug 2016 14:10:37 GMT

And always easier to get through around 8.00 in the mornings.