topic Re: online chat in Discussions & Feedback

online chat

Anonymous — Thu, 25 Aug 2016 11:17:43 GMT

how about having an online chat option that people can actually use... it seems to exist on the site but never an agent available to chat with

Re: online chat

Cleoriff — Thu, 25 Aug 2016 11:44:14 GMT

Hi @Anonymous I think there have been some problems with online chat over the last couple of days. You will need to keep trying or give CS a call http://www.o2.co.uk/contactus

Re: online chat

Anonymous — Thu, 25 Aug 2016 11:54:36 GMT

Hi, thanks Cleoriff - yes i think i may have to do that... althoght to be charged for the call as a PAYG customer is rather annoying

Re: online chat

Cleoriff — Thu, 25 Aug 2016 11:59:47 GMT

Yes I agree it's annoying....though it is only 25p...Worth it to get your problem sorted?

Re: online chat

Anonymous — Thu, 25 Aug 2016 12:15:34 GMT

haha, yeah i guess so... considering I'm thinking about switching to pay monthly (in which case, the call to CS would be free) & whether or not they would offer a deal as an existing customer with o2 for 10+ yrs (i have also read that thread) and if not... it will be bye bye o2 haha. wish me luck

Re: online chat

Cleoriff — Thu, 25 Aug 2016 12:20:07 GMT

Best of luck. I am on a sim only contract...Works well for me @Anonymous

https://www.o2.co.uk/shop/sim-cards/sim-only-deals/#/sims/tariffs?deviceType=phone&contractLength=P12M

Re: online chat

Anonymous — Thu, 25 Aug 2016 12:33:28 GMT

Worst customer services available, no one seems to know what they are doing,have been waiting for a credit on a reurned phone, two months and still counting, takes ages to connect to customer services,then its full of unfilled promises.

Have been an o2 customer for over ten years,maybe its time to move on,nothing worst than false promises.

Re: online chat

Anonymous — Thu, 25 Aug 2016 13:21:44 GMT

@Anonymous your credit might be applied on the third consecutive bill. There is nothing to be gained as a loyal customer anymore as everyone gets the same deal. You must go where the best signal & network is for you

Re: online chat

jonsie — Thu, 25 Aug 2016 14:22:59 GMT

@Anonymous wrote:

Worst customer services available, no one seems to know what they are doing,have been waiting for a credit on a reurned phone, two months and still counting, takes ages to connect to customer services,then its full of unfilled promises.

Have been an o2 customer for over ten years,maybe its time to move on,nothing worst than false promises.

In your opinion and based on your own experience. Never had a problem personally. ...