topic Re: I was mislead by O2, see comments. in Discussions & Feedback

I was mislead by O2, see comments.

Anonymous — Tue, 23 Aug 2016 12:09:34 GMT

Good afternoon.

I was mislead too.

My wife had a pay as you go sim and when we call to get the PAC code they offered us a deal.

£10 = unilimited minutes, unlimited text and 2gb. It's perfect for her.

After they finished with her I did ask if I change to O2 they would give me the same.

They girl on the other said they would. I changed straight away. When I got the sim card today and call to transfer the number they told me that my package is different. I had much less things.

I did ask to get the record of the phone call and they said they did NOT recorded that phonecall.

Is it true???

What should I do as I want what I was offered?

Thanks

Re: I was mislead by O2, see comments.

Cleoriff — Tue, 23 Aug 2016 12:18:00 GMT

Hi @Anonymous You could always make a complaint http://www.o2.co.uk/how-to-complain

Hard to prove though if you have no evidence of what was actually said

Re: I was mislead by O2, see comments.

MI5 — Tue, 23 Aug 2016 12:19:47 GMT

Was it a PAYG or contact deal you were offered?

Re: I was mislead by O2, see comments.

Anonymous — Tue, 23 Aug 2016 12:37:29 GMT

I did think all the calls were recorded.

That's bad...

I'll file a complaint.

Thanks

Re: I was mislead by O2, see comments.

Anonymous — Tue, 23 Aug 2016 12:38:47 GMT

Contract...

I called today to give them my PAC code.

I did ask today to confirm my new contract and the guys said something totally different.

Re: I was mislead by O2, see comments.

Cleoriff — Tue, 23 Aug 2016 12:39:12 GMT

@Anonymous wrote:

I did think all the calls were recorded.

That's bad...

I'll file a complaint.

Thanks

No only selected calls...and they are usually 'for training purposes'..... @Anonymous

Re: I was mislead by O2, see comments.

jonsie — Tue, 23 Aug 2016 12:40:36 GMT

That's a great deal and no wonder they are now backtracking. Just send the sim back and cancel.

Re: I was mislead by O2, see comments.

Anonymous — Tue, 23 Aug 2016 12:41:54 GMT

That's toooo bad.

Thanks anyway.

I'll try to find out what I can do...

Have a good day!!!

Re: I was mislead by O2, see comments.

Anonymous — Tue, 23 Aug 2016 12:43:48 GMT

My wife got the deal.

They lied to get another contract.

They can say whatever they want as the call are not always recorded.

If I new it before I would record it myself.

Re: I was mislead by O2, see comments.

Anonymous — Tue, 23 Aug 2016 14:02:25 GMT

You would have to ask the advisors permission first before recording the call

Re: I was mislead by O2, see comments.

MI5 — Tue, 23 Aug 2016 14:30:09 GMT

That sim only contract is usually over £15 a month so the first offer of £10 was better than I would have expected.