topic The pre-order process for the Samsung Galaxy Note7 in Discussions & Feedback

The pre-order process for the Samsung Galaxy Note7

Fellwalker — Fri, 19 Aug 2016 10:55:03 GMT

Will I be too worn out to enjoy it by the time it arrives?

Please accept my apologies for the rant that follows

Re: The pre-order process for the Samsung Galaxy Note7

Fellwalker — Fri, 19 Aug 2016 11:02:32 GMT

@Fellwalker DON'T ORDER STUFF WHEN YOU ARE TIRED. YOU MISS THINGS AND GET INTO A PICKLE!

Re: The pre-order process for the Samsung Galaxy Note7

jonsie — Fri, 19 Aug 2016 11:05:58 GMT

I'm just going to wait a while and simply walk into the Samsung store here. I'm also hoping for a lower price than the UK but it's dependent on the exchange rate.

Re: The pre-order process for the Samsung Galaxy Note7

MI5 — Fri, 19 Aug 2016 11:09:12 GMT

Interesting read and if it's any consolation it made me smile

Re: The pre-order process for the Samsung Galaxy Note7

Cleoriff — Fri, 19 Aug 2016 11:24:39 GMT

I enjoyed the read and felt your frustration every step of the way. Many would have given up.

Re: The pre-order process for the Samsung Galaxy Note7

Bambino — Fri, 19 Aug 2016 11:50:40 GMT

I got exhausted reading that. Just out of curiosity, why is this in the Try The Tech section?

Re: The pre-order process for the Samsung Galaxy Note7

Fellwalker — Fri, 19 Aug 2016 12:23:42 GMT

@Bambino because I couldn't find a section for Try to Try the Tech. Also, it is a precursor to a full Try the Tech when I finally get a Note7, so both bits will be in the same section.

Re: The pre-order process for the Samsung Galaxy Note7

Fellwalker — Fri, 19 Aug 2016 12:26:16 GMT

@jonsie No Samung store here. Also, if I could have got a Gear VR for actually truly free, it might have been a bit of fun.

Re: The pre-order process for the Samsung Galaxy Note7

Martin-O2 — Mon, 22 Aug 2016 10:40:39 GMT

Hi guys I've moved this thread over to the Discussions & Feedback board as it is not a device review.

Re: The pre-order process for the Samsung Galaxy Note7

Fellwalker — Sat, 03 Sep 2016 15:20:21 GMT

You couldn't make it up!

Carphone Warehouse computer decided at the last minute to cancel my order.

Placed 17th August.
Expected 31st August.
Acknowledgement email said "We'll contact you if there are any problems"
Cancelled 29th August 04:42 by TWO emails. Text message (ON MY HOME LANDLINE!) at 07:00 saying the same. No reason, no apology, no alternative, no contact along the way.

SO I rang them on the number in the emails, and after getting through all of the press button menus, they didn't open till 8!

So I complained, and got very little more despite phone calls and emails. The story changed a few times. Along the way, one of the suggestions was to ring their order line, but they quoted an out of date number that is not in service!

After a robust exchange of views, I have been advised that it was their fraud prevention system that cancelled it, but they cannot tell me any more. They cannot explain why that took 12 days. They cannot explain why they did not contact me until the last moment. The final straw was an email (one of a long string) that said "Unfortunately I am unable to discuss this matter with you, as the account is in someone else’s name. Please ask the account holder to contact us directly so that we can resolve this for you."

That email also suggested that I could re-order on their web site. You remember, the web site that cancelled my order 12 days after placing it. Doh!

It was now 31st August, and I had seen a couple of reports about Note7s having caught fire while charging. I thought it would probably prove to be the fault of a cheap charger (these often are) and there is no phone like it, and I've been waiting for an update ever since I got to Try The Tech with a Note 4.

SO I decided that as I wasn't going to be an early adopter, I'd wait for it to arrive in the shops. There is only Carphone Warehouse in Durham from which you can buy an unlocked unbranded phone. I called in on Wednesday, and a very helpful lad in there offered to ring me when it came in, hopefully Friday. He did so! Top marks to him for actually doing as promised despite it being bad news.

Of course, by Friday, the distribution of the phone had been halted, due to 35 having battery problems and a few of those having exploded (or, perhaps as Elon Musk said about his Falcon 9 when it crash landed on an ocean barge "RUD = Rapid Unscheduled Disassembly :)" https://www.entrepreneur.com/article/277608)

CPW web site now shows 21st October as the expected delivery date for those ordering today.

Will my Nexus 5 hold out? It has been behaving badly in the last couple of weeks, with freezing and even a reboot of its own choosing.

Re: The pre-order process for the Samsung Galaxy Note7

jonsie — Sat, 03 Sep 2016 15:31:10 GMT

Maybe CPW know more than O2...

Re: The pre-order process for the Samsung Galaxy Note7

MI5 — Sat, 03 Sep 2016 15:44:36 GMT

It's a more realistic date than that offered by o2, for sure!