topic Re: Urgent Query in Discussions & Feedback

Urgent Query

Anonymous — Wed, 17 Aug 2016 10:26:10 GMT

Dear Sir/Madam,

I am disappointed with the service of O2 as I have had overdue notices on my account for the last 3 to 4 months. I have called each month to set up a direct debit and I called two days ago once again to set it up. Each of the four times the service has asked me to give my card details and have said those details have been saved, however I have had to repeat that process of calling and giving my details 4 times. My details have obviously not been saved and it has got really frustrating. Please I need help. I also want to know if I can cancel my contract without charge now, I am not happy with the service from O2. I would really appreciate any help or advice. Many thanks. Dili

Re: Urgent Query

Cleoriff — Wed, 17 Aug 2016 10:41:16 GMT

Hi @Anonymous You aren't speaking to CS here this is customer to customer forum. We have no access to your account so you need to ring CS and speak to them http://www.o2.co.uk/contactus

If you wish to complain follow this link http://www.o2.co.uk/how-to-complain

Info about cancelling contract here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Re: Urgent Query

MI5 — Wed, 17 Aug 2016 10:41:28 GMT

No sorry you cannot cancel without charges because of this.
I will ask our community manager @Toby to assist you further.

Re: Urgent Query

Toby — Wed, 17 Aug 2016 12:58:03 GMT

Hi @Anonymous,

Sorry to hear about these troubles! Feel free to send me a private message and we can have a chat about how to sort this out.