topic Re: Upgrade in Discussions & Feedback

Upgrade

Paul112 — Tue, 16 Aug 2016 07:51:45 GMT

I've just attempted an early upgrade for the note 7, everything went OK until confirming order then a something went wrong error popped up, payment has been taken. Upgrade customer service said the orders still live and all I need to do is click the link to confirm but I keep getting the same error

Re: Upgrade

MI5 — Tue, 16 Aug 2016 08:41:21 GMT

Check your emails for the links to click on.
Then check back with CS as the website often gives this error.

Re: Upgrade

Paul112 — Tue, 16 Aug 2016 09:06:14 GMT

Thanks for your reply. I contacted CS and they sent the link via email unfortunately that didn't work either, I got put on hold and she came back to say that there's a problem with all Note 7 pre-orders so I've just got to wait for them to get back to me

Thanks

Re: Upgrade

MI5 — Tue, 16 Aug 2016 09:09:40 GMT

Sounds normal mate. There's always problems.
Hope you get it soon.

Re: Upgrade

jonsie — Tue, 16 Aug 2016 09:14:08 GMT

Seems systems can't cope when flagship phones are launched. Doesn't bode well for next month...

Re: Upgrade

Cleoriff — Tue, 16 Aug 2016 09:27:28 GMT

@jonsie wrote:

Seems systems can't cope when flagship phones are launched. Doesn't bode well for next month...

They can work well enough to take payment though? So annoying that a system 'glitches' after they have your money.....

Re: Upgrade

MI5 — Tue, 16 Aug 2016 09:49:17 GMT

The system doesn't appear to be set up for preorders. It should take you to a thank you page rather than an oops page.

Re: Upgrade

Anonymous — Tue, 16 Aug 2016 11:00:45 GMT

Just lost my post..... annoying....

not working for me either, and why is o2 so expensive?

3 mobile - £149 up front, £40 a month(8GB Data) = £1109

o2 - £9.99 up front, 57 a month(5GB Data) = 1377.99

The Gear VR isn't worth that much, why is it so much more expensive?

Re: Upgrade

MI5 — Tue, 16 Aug 2016 11:04:13 GMT

O2 will charge what they think people will pay.
If you can do better elsewhere, you should go there instead.
Just make sure you take everything into consideration.

Re: Upgrade

Anonymous — Tue, 16 Aug 2016 11:09:45 GMT

I hear that, just seems like an excessive extra for £1 lunches on mondays!!

I would have ordered it already if the o2 website could handle the demands..... just getting a picture of a cat with a stick instead!

Re: Upgrade

jonsie — Tue, 16 Aug 2016 11:13:27 GMT

Worth the hassle just for the cat....

Re: Upgrade

Anonymous — Tue, 16 Aug 2016 11:16:48 GMT

The cat is cute i'll give you that

Re: Upgrade

MI5 — Tue, 16 Aug 2016 11:29:06 GMT

Always the same and they never learn.
Easier to wait and go in store on release day.

Re: Upgrade

Cleoriff — Tue, 16 Aug 2016 11:36:44 GMT

@Anonymous wrote:

The cat is cute i'll give you that

This one @Anonymous? It's a dog wearing a cats head.....

Re: Upgrade

jonsie — Tue, 16 Aug 2016 12:43:54 GMT

@Cleoriff wrote:

@Anonymous wrote:

The cat is cute i'll give you that

This one @Anonymous? It's a dog wearing a cats head.....

Looks like a pussy to me....

Re: Upgrade

Anonymous — Tue, 16 Aug 2016 13:23:32 GMT

I'm done, so much time wasted today, I'm switching to 3 mobile. The phone is cheaper and the benefits of staying with o2 just aren't worth it.

I get poor signal wherever I go(central london), poor at home, and for £57 a month and 5GB, I might as well switch

Re: Upgrade

jonsie — Tue, 16 Aug 2016 14:14:35 GMT

jjust make sure you get good coverage with Three. O2 frankly don't care....

Re: Upgrade

MI5 — Tue, 16 Aug 2016 14:17:24 GMT

Good plan mate. I'd do the same tbh.

Re: Upgrade

jonsie — Tue, 16 Aug 2016 14:19:55 GMT

I would choose EE but I don't know what deals they are doing for the phone you want. Better all round coverage but hey, just my opinion for what it's worth.

Re: Upgrade

MI5 — Tue, 16 Aug 2016 14:42:46 GMT

EE is usually more expensive than o2.