topic Re: Obtain Call History logs from old contract in Discussions & Feedback

Obtain Call History logs from old contract

Anonymous — Thu, 11 Aug 2016 22:04:47 GMT

I understanding may be long shot but thought asking if anyone can help...few years ago I have pay monthly contract with o2 which has been terminated back in Aug 14. I wondering if I still able to obtain copy of phone bill with detail of call logs for Aug 2011? I really need this month phone bill as it has crucial evidence of phone call I made on the 17/08/11 which may help with my personal matter?

Re: Obtain Call History logs from old contract

MI5 — Thu, 11 Aug 2016 22:11:11 GMT

Your only hope (but I'm not confident) is to ask CS but I suggest you call them http://www.o2.co.uk/contactus

Re: Obtain Call History logs from old contract

Bambino — Thu, 11 Aug 2016 22:12:11 GMT

@Anonymous It's highly unlikely that there would be any record of calls you made five years ago.

Re: Obtain Call History logs from old contract

Cleoriff — Thu, 11 Aug 2016 22:13:06 GMT

Hi @Anonymous I am not sure how long O2 keep your data on calls etc...but you could apply for a Subject Access Request http://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-you

I think you may need to contact customer services first to see if this is still available...http://www.o2.co.uk/contactus

Re: Obtain Call History logs from old contract

MI5 — Thu, 11 Aug 2016 22:21:58 GMT

Records are usually only kept for 2 years.....

Re: Obtain Call History logs from old contract

Cleoriff — Thu, 11 Aug 2016 22:28:25 GMT

@MI5 wrote:
Records are usually only kept for 2 years.....

No good then...but still worth a call to check?

Re: Obtain Call History logs from old contract

MI5 — Thu, 11 Aug 2016 22:30:56 GMT

Always worth checking, just in case.....

Re: Obtain Call History logs from old contract

Anonymous — Fri, 12 Aug 2016 06:33:32 GMT

Thanks for all comment, I contact CS and been told same they only have access upto 24months

Re: Obtain Call History logs from old contract

Anonymous — Fri, 12 Aug 2016 06:38:49 GMT

Im sure there is way this information still available but may be my situation is not as important to involved high level authority to get it...

Re: Obtain Call History logs from old contract

Bambino — Fri, 12 Aug 2016 07:16:27 GMT

@Anonymous I don't think your situation is any more or less important than anyone else's. If customer service have told you they can only go back two years, then that's what it is. O2 has 23 million customers. To store the call logs for all those customers for five years wouldn't be a very efficient way for O2 to manage the data that they need to keep.

Re: Obtain Call History logs from old contract

Cleoriff — Fri, 12 Aug 2016 07:38:08 GMT

It was worth a call to confirm this though @Anonymous as said.... to keep all call logs of every customer for more than two years would be a massive undertaking

Re: Obtain Call History logs from old contract

MI5 — Fri, 12 Aug 2016 08:12:46 GMT

Yes, unfortunately as I thought, only 2 years of records.

Re: Obtain Call History logs from old contract

jonsie — Fri, 12 Aug 2016 08:34:20 GMT

Probably all stored on the NSA database though....