topic Re: My Network App - Thoughts and feedback in Discussions & Feedback

My Network App - Thoughts and feedback

Martin-O2 — Tue, 09 Aug 2016 10:46:45 GMT

Hi guys,

Continuing the recent discussions on O2 apps today we would like to get your feedback on the My Network app. The My Network app test your speeds on the go, report any network issues through the app and get status updates for your location without visiting the main website.

What are your thoughts on the My Network app? Are there any features that you feel would improve the app or changes to the interface that would make it easier to use?

Let us know what you think below

Re: My Network App - Thoughts and feedback

jonsie — Tue, 09 Aug 2016 10:52:53 GMT

To be honest I always found the speed check was very inaccurate compared to other stand alone apps such as speedtest.net.

Re: My Network App - Thoughts and feedback

Martin-O2 — Tue, 09 Aug 2016 10:57:12 GMT

Thanks @jonsie improving the speed test is a great suggestion!

Re: My Network App - Thoughts and feedback

gindygoo — Tue, 09 Aug 2016 16:51:38 GMT

I'm in agreement, the speed checker is quite out of whack with reality.

Other than that, tbh, I rarely open the my network app. I'd say it could be integrated into the My O2 app?

Re: My Network App - Thoughts and feedback

Cleoriff — Tue, 09 Aug 2016 17:55:19 GMT

Very rarely use it if honest. Not found any need for it....

Re: My Network App - Thoughts and feedback

version7point0 — Tue, 09 Aug 2016 19:09:28 GMT

As mentioned above the speed checker lacks accuracy.

Reporting back network issues is terrible. My main gripe is when trying to report fail in data speeds. Firstly the location will not pick up then the speed test fails because it doesn't recognise the data has come to a halt. Then when you do get a report sent off it is always the same generic response that there is no obvious reason for a fault. Call CS.

The issue with that is most of CS will make you follow as the basic troubleshooting regardless of whether you tell them you have already done that or not.

Re: My Network App - Thoughts and feedback

Martin-O2 — Wed, 10 Aug 2016 09:24:42 GMT

Thanks everyone for your feedback so far. The speed text feedback is very useful! Any other comments or thoughts please let me know below.

@version7point0 How often do you have issues with the location not registering?

Re: My Network App - Thoughts and feedback

version7point0 — Mon, 15 Aug 2016 18:55:09 GMT

@Martin-O2 whenever I need to report feedback without a data signal. Its happened on multiple devices. It would be handy if the app could save the report as a draft and complete when data resumes.

Re: My Network App - Thoughts and feedback

gmarkj — Tue, 16 Aug 2016 06:18:11 GMT

^^ That would be useful, as usually when an issue is present there is no network connection to report it on!

Re: My Network App - Thoughts and feedback

Toby — Tue, 16 Aug 2016 08:14:57 GMT

@version7point0, nice to see a familiar face

Welcome back.

Re: My Network App - Thoughts and feedback

version7point0 — Tue, 16 Aug 2016 18:50:40 GMT

Thanks @Toby. Nice to be back and purely as a consumer.