https://community.o2.co.uk/t5/Discussions-Feedback/replacement-handset-broken/m-p/989110#M85244 <P>Contact cs here, not live chat though.....<BR /><A href="http://www.o2.co.uk/contactus" target="_blank">http://www.o2.co.uk/contactus</A></P> <P>We are customers like yourself so can't help with this particular issue, sorry.</P> Fri, 05 Aug 2016 16:53:01 GMT MI5 2016-08-05T16:53:01Z https://community.o2.co.uk/t5/Discussions-Feedback/replacement-handset-broken/m-p/989106#M85243 ive been with o2 for years and have a contract phone and data with u.my handset broke in may and as ive taken out insurance u sent me a replacement in may2016.on the morning of 24th july i went to my phone and noticed no screen was displaying.ive phoned up and been in 02stores and been told i will recieve a email to prove phone still under warranty but still not recieved nothing.im sick of you not doing nothing to resolve this problem.insurance say its under warranty so i dont claim off it but im stuck with a phone i cant use and still have to pay for it.HELP PLEASE cause im at end of my tether being passed from pillar to post Fri, 05 Aug 2016 16:46:03 GMT https://community.o2.co.uk/t5/Discussions-Feedback/replacement-handset-broken/m-p/989106#M85243 Anonymous 2016-08-05T16:46:03Z https://community.o2.co.uk/t5/Discussions-Feedback/replacement-handset-broken/m-p/989110#M85244 <P>Contact cs here, not live chat though.....<BR /><A href="http://www.o2.co.uk/contactus" target="_blank">http://www.o2.co.uk/contactus</A></P> <P>We are customers like yourself so can't help with this particular issue, sorry.</P> Fri, 05 Aug 2016 16:53:01 GMT https://community.o2.co.uk/t5/Discussions-Feedback/replacement-handset-broken/m-p/989110#M85244 MI5 2016-08-05T16:53:01Z