topic Viewing Current and Past Bills in Discussions & Feedback

Viewing Current and Past Bills

WHatisthepoint — Tue, 26 Jul 2016 06:19:50 GMT

It has just taken me 15 minutes to find details of my current bill. This is also where past bills are if I had been looking for them.

This is extremely annoying - why not a direct link from MyO2 home page?

Finding where to put this complaint was a similarly tortuous process. Not a very good experience.

Re: Viewing Current and Past Bills

MI5 — Tue, 26 Jul 2016 06:43:14 GMT

We have been asking for the same improvement for a couple of years ourselves, but o2 don't think it's necessary.....

Re: Viewing Current and Past Bills

PhoneChanger — Tue, 26 Jul 2016 07:25:50 GMT

@WHatisthepoint sadly this complaint won't be seen by O2, this is a customer to customer forum.

Re: Viewing Current and Past Bills

Cleoriff — Tue, 26 Jul 2016 07:28:49 GMT

Hi @WHatisthepoint I understand your frustration ...though this information in our Knowledge Base takes you through the various stages currently available to navigate the bill section

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-and-Go/Navigating-to-download-bill-screen/ta-p/972648

Re: Viewing Current and Past Bills

MI5 — Tue, 26 Jul 2016 07:28:53 GMT

No, but ours have been fed back by @Toby in the past and it still hasn't changed.

Re: Viewing Current and Past Bills

jonsie — Tue, 26 Jul 2016 07:35:30 GMT

Seems to take forever to get even the most obviously needed improvements.

Re: Viewing Current and Past Bills

Cleoriff — Tue, 26 Jul 2016 07:38:18 GMT

@jonsie wrote:

Seems to take forever to get even the most obviously needed improvements.

Agree with that....the guide I linked to makes the best of a bad job we currently find we are stuck with