topic Re: Roaming & TRAVEL service in Discussions & Feedback

Roaming & TRAVEL service

Anonymous — Sat, 23 Jul 2016 11:03:40 GMT

I have been a customer of O2 for many years and overall I'm pretty satisfied however I'd like to complain-provide feedback for the roaming service and the TRAVEL option.
Both the threshold of 100MB and the speed over this threshold are insufficient/inadequate in today's environment. 100MB are consumed in minutes and then the speed becomes ludicrously slow that 95% of the services/apps can't function properly. This is by far worse than competition. Perhaps you should introduce an enhanced TRAVEL option with 1G threshold OR even better a decent speed 300k/sec

Re: Roaming & TRAVEL service

adamtemp64 — Sat, 23 Jul 2016 11:38:27 GMT

Perhaps raise this as an idea for o2 to look at http://community.o2.co.uk/t5/Community-Ideas/idb-p/community_ideas

Re: Roaming & TRAVEL service

Cleoriff — Sat, 23 Jul 2016 12:08:42 GMT

It is a good idea.....though personally when I am in Spain I have a lot of access to WiFi and never find it an issue.

I do have to use roaming occasionally...usually in Malaga and dont have any problems at all. Dependent on area and usage I expect...

Re: Roaming & TRAVEL service

MI5 — Sat, 23 Jul 2016 12:11:26 GMT

So many complaints about data speed on o2 travel, they will have to do something if they want to keep up with the competition.

Re: Roaming & TRAVEL service

Anonymous — Sat, 23 Jul 2016 12:33:15 GMT

Re: Louise Garnett

I should like to congratulate your above employee on her exemplary service.

Last Friday I attempted to question on LiveChat how I could speak to someone in France using mobile phones. Since that time, despite several hours on LiveChat and phoning 202 I have been given no credible service. I was told I needed the International Favourites bolt on, which I purchased online.

I was unable to understand why I could not contact the telephone number in France despite being given various advice, different codes, different numbers and even being told at one point that I had needed to have my line “unblocked”.

I was given the impression that I was being told absolutely anything, whether correct or not, simply to get me off the phone or line.

After 5 days I was lucky enough to get through to Louise Garnett on 202. Not only did she solve my problem immediately, but advised me that I didn’t need a bolt on at all and that my existing contract was perfectly adequate.

I cannot describe the relief, not only to find out this information, but also to find someone who actually understood my problem, spoke English, and was able to resolve my issues so promptly. I feel she deserves your congratulations.

Re: Roaming & TRAVEL service

MI5 — Sat, 23 Jul 2016 12:40:53 GMT

@Toby will pass this on for you.
Thank you for letting us know.

Re: Roaming & TRAVEL service

Beenherebefore — Sat, 23 Jul 2016 12:48:14 GMT

Seems to have been an unusual number of these congratulatory posts recently.

Re: Roaming & TRAVEL service

Cleoriff — Sat, 23 Jul 2016 12:49:54 GMT

@Beenherebefore wrote:
Seems to have been an unusual number of these congratulatory posts recently.

I thought the same. Always nice to see.....

Re: Roaming & TRAVEL service

jonsie — Sat, 23 Jul 2016 12:57:04 GMT

Well as promised, I tried the roaming in Thailand....next to useless and £4,99 wasred. Better to send a letter than an email...............

Re: Roaming & TRAVEL service

MI5 — Sat, 23 Jul 2016 13:01:13 GMT

As suspected unfortunately.

Re: Roaming & TRAVEL service

Anonymous — Sat, 23 Jul 2016 15:20:42 GMT

Regrettably, in spite of the good service, strong coverage and reliability (domestically), I couldn't and wouldn't recommend O2 to anyone travelling more than 2-3 days per month and need roaming. For me this is a "must have" in today's environment. What is the point spending a small fortune in a phone and a mobile provider of you can't use you device and apps abroad? Sometimes I'm struggling to even read the news due to pathetic speeds

Re: Roaming & TRAVEL service

Cleoriff — Sat, 23 Jul 2016 15:43:03 GMT

I see you have posted it in the Ideas section @Anonymous Well done for that. I expect it will be looked at by the community team on Monday http://community.o2.co.uk/t5/Community-Ideas/Introduction-of-enhanced-TRAVEL-package/idi-p/985685

Re: Roaming & TRAVEL service

MI5 — Sat, 23 Jul 2016 15:51:41 GMT

I'll go take a look now.

Re: Roaming & TRAVEL service

Toby — Mon, 25 Jul 2016 09:01:29 GMT

Hi @Anonymous,

Great to hear about this and I'd like to see if I can pass on your kind words. If so, please send me a private message and we can have a chat. Welcome to the community!

Re: Roaming & TRAVEL service

darrengf — Mon, 25 Jul 2016 22:55:50 GMT

@Anonymous@jonsie

I bet if o2 charges you the full price for Data it would be the same speed as locals get.

Its a shame that o2 have done this and I've been complaining now for a couple of years and this year while in Dublin for the day, I struggled to send an IMessage. It wouldn't send iMessage with pics at all and browsing on Twitter wouldn't load pics and some other apps failed to even load due to slow speeds,

I love o2 here in the UK. I get superb coverage and 4G pretty much everywhere apart from 1 Pub lol, but going abroad, wow it's a different story and don't both to write your story as it goes no where.