topic My O2 - Feedback thread! in Discussions & Feedback

My O2 - Feedback thread!

Martin-O2 — Tue, 19 Jul 2016 13:50:12 GMT

Hey guys,

The My O2 app is available on Android, Windows and iOS and lets you manage your account settings, bolton's and call history whilst away from a PC or laptop. We are interested in hearing your thoughts and feedback on the app! Are there any features that you feel are missing from My O2? Do you have any ideas on improvements or additional features that would make using the app easier? What are your feelings on recent updates?

Any thoughts you have whether a minor cosmetic change or additional options and features are welcome so please let us know in the comments below.

Re: My O2 - Feedback thread!

jonsie — Tue, 19 Jul 2016 14:05:03 GMT

It was updated around a week ago :

What's New

- We’ve added historical usage for minutes and messages so you can quickly see how many calls and texts you are sending each month.

- You can now add the O2 Travel Bolt On free to your account. You’ll only be charged for the days you use it, which is the perfect way to stay connected when you're on holiday.

Re: My O2 - Feedback thread!

Martin-O2 — Tue, 19 Jul 2016 14:09:09 GMT

What did you think of the new features @jonsie Anything there you find useful or is there anything you would still like to see added?

Re: My O2 - Feedback thread!

Anonymous — Tue, 19 Jul 2016 14:17:01 GMT

I'm very pleased that we can now see what we've actually used each month. One added feature that I actually am glad that's been implemented. Now about the marketing options page. Sort that out so I can access it please

Re: My O2 - Feedback thread!

jonsie — Tue, 19 Jul 2016 14:19:26 GMT

To be honest @Martin-O2 I don't have much use for it here, in fact the only O2 app I use is TU and I have unlimited texts and data. I do look at my monthly bill when it's produced but once my contract is up I'm not sure whether to renew it or not. Hopefully by then I will just be using Skype to call home....but it may be worth keeping because of banking problems here.

Re: My O2 - Feedback thread!

Martin-O2 — Tue, 19 Jul 2016 14:37:57 GMT

@Anonymous Thanks for the feedback. I'll make sure your comments on the marketing preferences are passed on.

@jonsie If you do think of anything that would be useful for O2 customers living overseas please do let us know

Re: My O2 - Feedback thread!

MI5 — Tue, 19 Jul 2016 14:39:39 GMT

@Martin-O2 wrote:

@jonsie If you do think of anything that would be useful for O2 customers living overseas please do let us know

No roaming charges ?

Re: My O2 - Feedback thread!

jonsie — Tue, 19 Jul 2016 14:41:49 GMT

@MI5 wrote:

@Martin-O2 wrote:

@jonsie If you do think of anything that would be useful for O2 customers living overseas please do let us know

No roaming charges ?

Now that would be good!

Re: My O2 - Feedback thread!

Martin-O2 — Tue, 19 Jul 2016 14:47:24 GMT

Haha I was referring specifically to the My O2 app and I think removing roaming charges will be a little outside the teams jurisdiction.

Re: My O2 - Feedback thread!

jonsie — Tue, 19 Jul 2016 14:50:00 GMT

Well as far as roaming goes, some indication as to the network and country you are connected to. That seems to catch a lot of people out. Or maybe I should submit it as an idea?

Re: My O2 - Feedback thread!

Martin-O2 — Tue, 19 Jul 2016 15:01:55 GMT

Good shout @jonsie definitely submit that as an idea.

Perhaps some kind of geographical display in My O2 that showed you the roaming charges in full based on your location would also be helpful?

Re: My O2 - Feedback thread!

Cleoriff — Tue, 19 Jul 2016 16:45:53 GMT

@jonsie wrote:

Well as far as roaming goes, some indication as to the network and country you are connected to. That seems to catch a lot of people out. Or maybe I should submit it as an idea?

That sounds like a plan @jonsie

Re: My O2 - Feedback thread!

JimmyGS2 — Thu, 28 Jun 2018 22:09:12 GMT

It would be nice if it was able to use the frames option for Samsung phones.