topic Re: Payment failed - payment gateway issue? in Discussions & Feedback

Payment failed - payment gateway issue?

Anonymous — Wed, 06 Jul 2016 04:20:53 GMT

Is anybody else having issues paying bills online. Plenty of funds and debit card works on other websites except this one or the MyO2 app.

Re: Payment failed - payment gateway issue?

Cleoriff — Wed, 06 Jul 2016 05:25:29 GMT

Hi @Anonymous There have been issues with online payments in the past but we thought this had been sorted.

I would advise you to try once more later on today...if still having issues then contact customer services

http://www.o2.co.uk/contactus

Edited to add these guidelines on all ways to pay.http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-and-Go/Ways-to-pay-guidelines/ta-p/973036

Re: Payment failed - payment gateway issue?

MI5 — Wed, 06 Jul 2016 05:48:29 GMT

Send a pm to @Toby if you continue to have problems.

Re: Payment failed - payment gateway issue?

Anonymous — Wed, 06 Jul 2016 06:04:09 GMT

Hi both,

Well, I've just tried it again and it works now. Maybe it didn't like the 5am start to process my payment.

Thanks

Re: Payment failed - payment gateway issue?

Cleoriff — Wed, 06 Jul 2016 06:05:45 GMT

@Anonymous wrote:
Hi both,

Well, I've just tried it again and it works now. Maybe it didn't like the 5am start to process my payment.

Thanks

That's great...sometimes the systems update overnight so that could be the reason...Pleased it's sorted

Re: Payment failed - payment gateway issue?

MI5 — Wed, 06 Jul 2016 07:00:35 GMT

System glitches are something else we have to contend with too

Re: Payment failed - payment gateway issue?

Toby — Wed, 06 Jul 2016 09:21:00 GMT

Good to hear its working now for you @Anonymous, do come back t let us know if it occurs again. Oh, and welcome to the community

Re: Payment failed - payment gateway issue?

mdoswell49 — Thu, 04 Apr 2019 13:29:04 GMT

Exactly the same for me this morning. Had to ring my bank to make sure that the payment was sent, which it was. 5 times I tried.

Re: Payment failed - payment gateway issue?

Annonymous — Thu, 22 Jul 2021 18:40:53 GMT

I ve tried 5 times to pay online and each time it has failed. I have funds in my bank to pay. Don’t you dare charge me a late fee for this one please!

Re: Payment failed - payment gateway issue?

anjiJG — Sat, 04 Dec 2021 13:38:19 GMT

this has been happening to me for over 2 months now, i have multiple accounts, sometimes it will let me pay one or two then start declining the rest, now ive have a couple accounts overdue, and it wont let me pay them, online or over the phone!!

Re: Payment failed - payment gateway issue?

jonsie — Sat, 04 Dec 2021 13:54:21 GMT

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202 (or specific Payment management number -0800 902 0217 )