topic Re: O2 Recycle in Discussions & Feedback

O2 Recycle

Anonymous — Sun, 26 Jun 2016 18:39:18 GMT

I visited the local O2 store today to recycle my phone and take out a new contract. I was under the impression that all o2 retail stores offered the recycle service.

I was amazed to be met by the most rude manageress who said that she did not take in recycle phones, and if you wanted to recycle you had to post them in and wait for the funds to be transferred as she wasn't prepared to take any risk with any handset when recycling!!

My phones (yes, 2, I was looking to upgrade 2 contracts) are both in pretty much immaculate condition with little or no scratches/damage at all. I really look after them, keep them in a case, screen protectors etc... so I was amazed to be met with such disdain. Has anyone else come across this before? Is it right that a store doesn't have to offer the recycle service? If this is the case then surely this should be advertised as 'at the discretion of the manager in store'???

I was at the point of changing network prior to this due to poor customer service, but I think this may have tipped me over the edge. I spend around £130 a month on 3 handsets; granted, this is minor in the grand scheme of things, but it's a lot to me. All I expect is to be treat with respect as a customer...

Has anyone else come across this before?

Re: O2 Recycle

MI5 — Sun, 26 Jun 2016 18:43:43 GMT

Never heard if it myself but maybe the store had been bitten previously by some of the negative reports we hear on here about o2 recycle and didn't want anything to do with it.
If they have a choice in the matter, I can't say that I blame them.
Have a search on here and you'll see some horror stories of immaculate phones being marked down for non evident faults, damaged screens, chips and scratches (that don't exist) etc.....

Re: O2 Recycle

Cleoriff — Sun, 26 Jun 2016 19:26:06 GMT

I honestly thought all phones for recycling had to be sent in...not taken to a shop....

https://www.o2recycle.co.uk/terms.aspx

Or if placing an order https://www.o2recycle.co.uk/how-it-works.aspx

Re: O2 Recycle

Anonymous — Sun, 26 Jun 2016 19:58:43 GMT

I've recycled phones in store before successfully several times. Don't know why she wouldn't accept it unless that particular store doesn't participate in the scheme

Re: O2 Recycle

Cleoriff — Sun, 26 Jun 2016 20:36:02 GMT

@Anonymous wrote:
I've recycled phones in store before successfully several times. Don't know why she wouldn't accept it unless that particular store doesn't participate in the scheme

If thats the case then they need to change the guidelines @Anonymous. As both links I posted make it clear the phones should be sent off?

Re: O2 Recycle

MI5 — Sun, 26 Jun 2016 20:47:49 GMT

They can be handed in to a store but stores can't give a payment for them.

Re: O2 Recycle

Anonymous — Sun, 26 Jun 2016 21:00:16 GMT

No it usually goes as a credit on your airtime plan, you can also use the recycle cost towards paying off your device plan or towards the upfront cost of a new phone

Re: O2 Recycle

AlignedChaos — Sun, 26 Jun 2016 21:26:18 GMT

Not to detract from O2's service at all however if you shop around you can get more cash for your old mobile from other recycling companies (there are many, I have used Fonebank) or even some of the high street chash exchange places such as CEX (which I have also used).

Re: O2 Recycle

Cleoriff — Mon, 27 Jun 2016 06:05:04 GMT

Either way I would like some formal clarification on the process. I am not disbelieving anyone who says phones can be handed into stores as part of O2 recycle...BUT I cant find any official links to confirm it. Everything I read says 'post it back'....Sorry if this sounds as if I am sticking to my guns here but I dislike giving people wrong advice.!

Re: O2 Recycle

MI5 — Mon, 27 Jun 2016 06:57:54 GMT

or people confusing the issue.....

Re: O2 Recycle

MI5 — Mon, 27 Jun 2016 07:07:22 GMT

http://www.o2.co.uk/recycle

How O2 Recycle works

You can get cash for your old mobile phones, tablets and other devices. Just follow these simple steps:

Find out how much your gadget’s worth
If you’re happy with the price, register and we’ll send you a freepost pack. You can then send your gadget to us (or visit us in store)
Once we receive it, we’ll quickly get your money / Choose if you want a cheque, bank transfer, Amazon Gift Card, or bill credit.

Re: O2 Recycle

Cleoriff — Mon, 27 Jun 2016 07:19:50 GMT

@MI5 wrote:
http://www.o2.co.uk/recycle
How O2 Recycle works
You can get cash for your old mobile phones, tablets and other devices. Just follow these simple steps:
Find out how much your gadget’s worth
If you’re happy with the price, register and we’ll send you a freepost pack. You can then send your gadget to us (or visit us in store)
Once we receive it, we’ll quickly get your money / Choose if you want a cheque, bank transfer, Amazon Gift Card, or bill credit.

Thank you @MI5 That particular link makes it very clear.:smileywink: (I have ~~recycled)~~ rewarded you for the info...

Re: O2 Recycle

MI5 — Mon, 27 Jun 2016 07:27:27 GMT

Re: O2 Recycle

Bambino — Mon, 27 Jun 2016 08:37:57 GMT

@AlignedChaos wrote:

Not to detract from O2's service at all however if you shop around you can get more cash for your old mobile from other recycling companies (there are many, I have used Fonebank) or even some of the high street chash exchange places such as CEX (which I have also used).

Just to back up what @AlignedChaos has said, as an example, I looked up my old Nexus 5 which I keep for emergencies on O2 Recycle and they would give me £35.70 for it. CEX will pay £79.00.

Re: O2 Recycle

jonsie — Mon, 27 Jun 2016 09:10:57 GMT

I will give my Note 4 to a street urchin rather than trade it in to O2 recycle...

Re: O2 Recycle

Cleoriff — Mon, 27 Jun 2016 09:13:16 GMT

@jonsie wrote:
I will give my Note 4 to a street urchin rather than trade it in to O2 recycle...

And I am having a Note 4....but I am no street urchin....Oh hang on...

Re: O2 Recycle

jonsie — Mon, 27 Jun 2016 09:16:56 GMT

Re: O2 Recycle

Anonymous — Mon, 27 Jun 2016 15:21:36 GMT

to go one further:

Why recycle with O2?

O2 Recycle is open to everyone, whatever your network. We take phones, MP3 players, tablets, cameras and other gadgets. You can get an O2 Recycle quote to find out how much your device is worth.

With O2 Recycle you can expect:

Our Top Price Promise – if you find a better deal somewhere else, we’ll match it.
Customer satisfaction – we’ll send your device back for free if you’re not 100% happy. And we're the best rated mobile network recycler on TrustPilot scoring 9.8 /10.
Free postage – we’ll give you a pack with everything you need to send your gadget to us.
Responsible recycling – if your items can’t be refurbished, they’ll be recycled here in the UK. We’ve already recycled over 1.4 million devices, and paid our customers over £100 million.

O2 Recycle raises funds for Think Big, our initiative to help turn around the lives of young people, and for NSPCC, to keep kids safe online. To date, O2 Recycle has raised over £3 million for Think Big helping us to positively impact the lives of over 750,000 young people.

How O2 Recycle works

You can get cash for your old mobile phones, tablets and other devices. Just follow these simple steps:

Find out how much your gadget’s worth
If you’re happy with the price, register and we’ll send you a freepost pack. You can then send your gadget to us (or visit us in store)
Once we receive it, we’ll quickly get your money / Choose if you want a cheque, bank transfer, Amazon Gift Card, or bill credit.

All the money raised by O2 Recycle is put towards Think Big, our initiative to help turn around the lives of young people.

http://www.o2.co.uk/recycle

Re: O2 Recycle

jonsie — Mon, 27 Jun 2016 16:43:47 GMT

The reality can be somewhat different from the promised experience

Re: O2 Recycle

Cleoriff — Mon, 27 Jun 2016 16:47:26 GMT

Sorry @Anonymous but the experience of many on here is... they can get more for their phones elsewhere....

So however noble O2 Recycle sound on paper most people want as much as possible when putting towards a new device. They also don't want to be offered a price...only to find that gets halved when the phone is sent in...