topic Re: DIDCOT O2 Store - Horrific customer service experience in Discussions & Feedback

DIDCOT O2 Store - Horrific customer service experience

Anonymous — Sun, 26 Jun 2016 09:49:33 GMT

I want to share my experience here, as I can't believe the way I was treated. Friday 24th, in the morning, I logged onto the O2 website and upgraded. Because I work in Milton Park, I chose the Didcot store to collect my new Iphone. I cannot fault the online process, it was effortless, flawless and I was made aware at all stages of the process, however, I was let down by the in store assistant and the overall experience , and my day was worse off for it.

At around 11:15, that day, I walked into the Didcot store and politely asked, to the first assistant who aproached me : "Hi, I am her to collect my phone." I was totally unprepared for the answer that I receievd and I quote the Exact words he used : "Well, you'll have to give me more information than that!".

I have never in my 45 years of existence on planet earth, been treated with such utter disdain and indifference from a shop assistant. What ever happened to common human decency and civility?

So, O2, you have my number. I'm waiting for your call.Sincerely

Martyn Ward

Re: DIDCOT O2 Store - Horrific customer service experience

Cleoriff — Sun, 26 Jun 2016 09:53:35 GMT

Hi @Anonymous Welcome to the forum. This is customer to customer based so no one from O2 officially will respond to you here. If you wish to make a complaint...please follow this link..http://www.o2.co.uk/how-to-complain

Re: DIDCOT O2 Store - Horrific customer service experience

MI5 — Sun, 26 Jun 2016 10:04:48 GMT

Give CS a call on 202 in the first instance to report the matter.
I'll also tag @Toby who may contact you for more details.

Re: DIDCOT O2 Store - Horrific customer service experience

Anonymous — Sun, 26 Jun 2016 10:38:23 GMT

@Anonymous Did you receive your phone after that?

Re: DIDCOT O2 Store - Horrific customer service experience

Anonymous — Sun, 26 Jun 2016 10:40:49 GMT

Ahah! Thank you. I have contacted the o2 complaints department.

Re: DIDCOT O2 Store - Horrific customer service experience

Anonymous — Sun, 26 Jun 2016 10:41:13 GMT

Yes I did. Thank you

Re: DIDCOT O2 Store - Horrific customer service experience

Cleoriff — Sun, 26 Jun 2016 10:46:35 GMT

@Anonymous wrote:
Ahah! Thank you. I have contacted the o2 complaints department.

Good call and hope things go well from now on @Anonymous..

Re: DIDCOT O2 Store - Horrific customer service experience

jonsie — Sun, 26 Jun 2016 13:37:14 GMT

I see the problem....you bought online so no commission for any store staff.....