topic Re: Not receiving texts from EE in Discussions & Feedback

Not receiving texts from EE

Anonymous — Wed, 22 Jun 2016 09:25:31 GMT

Is anyone having problems receiving text messages from EE users? I'm receiving some but not all texts from EE users and it's driving me mad. O2 say it's not them .....

Re: Not receiving texts from EE

MI5 — Wed, 22 Jun 2016 09:36:27 GMT

Could be any number of issues from network to phone.
Try taking your sim out and give it a wipe with a dry cloth.
Also check to make sure you haven't accidentally blocked the numbers or added them to spam list.
Sometimes, just simply restarting the phone can help too.

Re: Not receiving texts from EE

Anonymous — Wed, 22 Jun 2016 09:43:22 GMT

Could be the weather affecting the signal

Re: Not receiving texts from EE

Anonymous — Wed, 22 Jun 2016 13:07:38 GMT

Thanks for the suggestion, it's possible but the first text I didn't receive was Thursday last week, followed by 2 at the weekend and 2 yesterday - all from different people. Very odd but will give the SIM a clean.

Re: Not receiving texts from EE

Anonymous — Fri, 24 Jun 2016 11:29:11 GMT

I have the exact same problem! Seems every other message gets through, but don't ever recevie the majority. The EE person gets all of mine. I've contacted O2 who say all the messages are being recevied by the O2 network so that's not the problem. I was advised to do a sim swap as it was most likely a sim issue. I've now done that and it seemed fine for the first few messages, then the same thing started happening again. Downloaded the TU Go app to see what happened there, all messages come through fine on that but obviously uses WiFi or 4G, not the text allowance I pay for on my contract. I'd rather use that than my data for messages.

Any ideas? I'm at a loss now really. Using an Xperia Z3 compact on android 6. Issue didn't exist until after the most recent update, so wondering if it's an android issue?

Re: Not receiving texts from EE

MI5 — Fri, 24 Jun 2016 11:33:21 GMT

Why not try a firmware repair through Xperia Companion to see if it helps?

Re: Not receiving texts from EE

Anonymous — Fri, 24 Jun 2016 13:18:38 GMT

Will give that a go, thanks

Re: Not receiving texts from EE

Anonymous — Sun, 26 Jun 2016 10:42:55 GMT

So, a full factory reset on my device hasn't resolved the problem. Might it be a problem with the handset? Very irritating

Re: Not receiving texts from EE

jonsie — Sun, 26 Jun 2016 10:44:51 GMT

Send it off to the Manufacturers, please don't let O2 repair it.

Re: Not receiving texts from EE

MI5 — Sun, 26 Jun 2016 12:20:55 GMT

Might also be an account problem.
Call CS and ask them to recheck your account.

Re: Not receiving texts from EE

jonsie — Sun, 26 Jun 2016 13:19:34 GMT

@MI5 wrote:
Might also be an account problem.
Call CS and ask them to recheck your account.

...and good luck with that!