topic Re: No access to 'My O2' on O2 website in Discussions & Feedback

No access to 'My O2' on O2 website

Anonymous — Tue, 31 May 2016 12:56:44 GMT

Trying to access My O2 on website but get this error message;

'Unfortunately your browser doesn't support My O2. Please upgrade to the latest browser version'

I'm using an Apple Macbook and have tried Safari, Firefox and Chrome, all browsers appear to be latest version. Any one else experiencing this problem?

Re: No access to 'My O2' on O2 website

Beenherebefore — Tue, 31 May 2016 13:01:04 GMT

You are probably running Ghostery which is blocking Adobe TagManager.

If you allow Adobe TagManager in Ghostery you'll be able to access MyO2

Re: No access to 'My O2' on O2 website

Toby — Tue, 31 May 2016 13:04:56 GMT

@Anonymous wrote:

Trying to access My O2 on website but get this error message;

'Unfortunately your browser doesn't support My O2. Please upgrade to the latest browser version'

I'm using an Apple Macbook and have tried Safari, Firefox and Chrome, all browsers appear to be latest version. Any one else experiencing this problem?

Sorry to hear about this @Anonymous and welcome to the community!

If its linked to you using Ghostery as @Beenherebefore mentions, we're ware of that issues and the team is working to get it fixed asap

Re: No access to 'My O2' on O2 website

Anonymous — Tue, 31 May 2016 13:14:05 GMT

Excellent, works a treat, many thanks.

Re: No access to 'My O2' on O2 website

Anonymous — Thu, 02 Jun 2016 16:41:16 GMT

I've been using Ghostery for some time with no problems up to now. So, why is this presumed latest version of your website not compatible with Ghostery - don,t you test them before release? When will this be fixed and the erroneous message about 'wrong browser' be withdrawn? ASAP is not quick enough!

Re: No access to 'My O2' on O2 website

Cleoriff — Thu, 02 Jun 2016 16:51:03 GMT

They are looking at this @Anonymous. A fair bit of maintenance is planned for the site early hours of tomorrow morning so lets hope it gets fixed. It doesn't affect me but apparently you need to allow Adobe TagManager in Ghostery you'll should then be able to access MyO2