topic Re: Next day delivery in Discussions & Feedback

Next day delivery

Nickiclaire — Sun, 29 May 2016 09:01:32 GMT

Ordered the new Sony X on Friday at around 6pm click and collect at my local 02. Had an email saying ready to collect on Saturday (yesterday) and to wait for a confirmation email or pop instore and they'd sort one out for me. Went instore and the assistant was very helpful as was the manager who was more than happy to cancel the ordered one and give me the one in stock. They rang customer service who wouldn't allow them to do this (seemed the ideal solution). So now being a Bank Holiday weekend I have to wait till Tuesday to collect.Please if ordering from 02 take next day with a very large pinch of salt, although I cannot fault the staff at the Eastleigh store for their help and who would of given me my phone the same day.

Re: Next day delivery

Anonymous — Sun, 29 May 2016 09:29:55 GMT

if you've already ordered one then they would have to wait for the cancellation to be approved etc before starting your new order

Re: Next day delivery

Cleoriff — Sun, 29 May 2016 09:37:32 GMT

Hi @Nickiclaire

How annoying for you ....your original order should be there by Tuesday. Next day delivery before a weekend or bank holiday is a bit hit and miss if honest. Make sure you ring the store before you go to collect on Tuesday though...

Re: Next day delivery

Beenherebefore — Sun, 29 May 2016 09:39:33 GMT

Especially when ordering at 6pm !!!!

Re: Next day delivery

Cleoriff — Sun, 29 May 2016 09:43:29 GMT

@Beenherebefore wrote:
Especially when ordering at 6pm !!!!

True...pushing it a bit at that time...:smileywink:

Re: Next day delivery

jonsie — Sun, 29 May 2016 09:45:54 GMT

They shouldn't have stated collection Saturday in the email, O2 at fault here.

Re: Next day delivery

Cleoriff — Sun, 29 May 2016 10:19:06 GMT

@jonsie wrote:
They shouldn't have stated collection Saturday in the email, O2 at fault here.

I didn't think the OP was at fault.....If the click and collect stated next day delivery then of course that should be what happens. I was inferring initially that we hear next day delivery/click and collect is very hit and miss....

Re: Next day delivery

PhoneDoc — Sun, 29 May 2016 12:04:18 GMT

Click and Collect Now would be the ideal solution here. You would've ordered online and collected the handset in store that evening. I'm guessing the reason that wasn't an option was because the X is a new release with limited store stock; but for most other handsets that'll be an option people can use.

Sorry to hear you're going to have to wait @Nickiclaire, hope your phone arrives promptly on Tuesday!

Re: Next day delivery

Cleoriff — Sun, 29 May 2016 12:35:41 GMT

They really should have a live ordering system then there would be less of these problems. When O2 (or anyone else) state phones are available...this should be the case....It is a more than annoying that they are willing to take your money and set up a contract when devices aren't actually in stock..

Re: Next day delivery

Anonymous — Sun, 29 May 2016 12:46:43 GMT

I've always said that a live stock system should be in place

Re: Next day delivery

Cleoriff — Sun, 29 May 2016 12:50:36 GMT

@Anonymous wrote:
I've always said that a live stock system should be in place

Totally agree @Anonymous...we have been saying it for ages now. I think at one point we were told 'it was something that would taken back to the team'?

Re: Next day delivery

Anonymous — Sun, 29 May 2016 14:37:28 GMT

yes we were told that a while ago @Cleoriff

Re: Next day delivery

Anonymous — Fri, 14 Apr 2017 18:32:05 GMT

Fast forwarding this thread to now...

Had the same issue. Ordered an iPad upgrade on my tablet contract after 10pm Wednesday night. Quite clearly states on the website that if ordered before midnight, you can get next day delivery. Ordered click & collect at city centre store near work as it said it was available in stock. So called in on spec yesterday lunchtime only to be told that they have to wait for it to be sent to them as "it's different stock" so they couldn't just give me one from the shop (really?) and I'm now still waiting when my main reason for ordering was the promise of getting it yesterday. Not that it's a massive inconvenience but if it does come in now, I've got to drive 6.5 miles to collect it because work is closed for Easter instead of the 1.5 miles down the road to my local shopping centre - which is where I would have had it sent if I had thought it wouldn't arrive when stated. FB messaging with O2 and they're just sitting on the "we'll send you a message when it comes in" so why did the website say "available for collection"?????

Re: Next day delivery

MI5 — Fri, 14 Apr 2017 19:06:31 GMT

It always says in stock but we know it's complete rubbish.

Re: Next day delivery

jonsie — Sat, 15 Apr 2017 13:51:09 GMT

Why indeed I'm afraid? There again why miss out on a sale when there's a chance that some store in the Outer Hebrides has one tucked away somewhere. Yeah right, I know...!

Re: Next day delivery

Anonymous — Wed, 19 Apr 2017 11:23:57 GMT

My phone upgrade was available next day. O2 are ignoring my annoyed (but politely questioning) tweets. My order is still in progress on the website and oh look, here's this months device bill when I now have NO device (as the tablet I'm returning to O2 recycle is now factory reset and of no use to me).

Re: Next day delivery

MI5 — Wed, 19 Apr 2017 11:26:01 GMT

You need to call customer service to check your order http://www.o2.co.uk/contactus

Re: Next day delivery

Anonymous — Sat, 22 Apr 2017 17:58:27 GMT

Spoke to someone on Live Chat who told me there is a market-wide shortage of iPads. Then phoned up to make a complaint; first person put me on hold "to check stock", then call was picked up by a new person so I had to go thru all the hoops again (and she kept calling me "love"), put me on hold and was then passed to a THIRD person to cancel my order. Absolute shambles. Now looking for iPad deals online but if you click on O2 ones, it still gives the impression that you can order one. Maybe other people are prepared to wait. I would be if I had been made aware in the first instance, but I wasn't. I was given the impression I would get my iPad the next day. False advertising. And no attempt by any of the three operators to persuade me not to cancel my contract, even after 10 years as a customer. Complete shambles.

Still fuming.