topic Re: Samsung S7 Edge screen defect in Discussions & Feedback

Samsung S7 Edge screen defect

Anonymous — Thu, 26 May 2016 10:28:30 GMT

I have just noticed a small vertical line (between 3 - 4mm) in the center of my screen on my S7 Edge.

The line appears red and green and changes in brightness depending on the pixel colour displayed on its position. So on a white screen with full brightness it stands out like a sore thumb, but on a dark screen it is less so.

This is slightly annoying as the phone is fairly new (purchased end of March) and I have never had an issue like this with any of my previous phone, over the course of their usage.

What are my options here; replacement, repair? Warranty, insurance?

Any suggestions or advice is much appreciated.

Re: Samsung S7 Edge screen defect

jonsie — Thu, 26 May 2016 10:31:42 GMT

You need to send it to Samsung under the warranty. Don't be tempted to allow O2's repairers loose on it.

http://www.samsung.com/uk/support/

Re: Samsung S7 Edge screen defect

MI5 — Thu, 26 May 2016 10:35:44 GMT

Speak to Samsung and they will advise on the best course of action.
You may be out of time for a replacement but you should certainly get a repair at the very least.

Re: Samsung S7 Edge screen defect

Anonymous — Thu, 26 May 2016 10:36:55 GMT

ok, if I do contact their support, will they supply a temporary phone, or a replacement if repairs are not possible?

Re: Samsung S7 Edge screen defect

Bambino — Thu, 26 May 2016 10:43:13 GMT

Samsung won't supply a temporary phone, but they will replace it under warranty if it can't be repaired.

Re: Samsung S7 Edge screen defect

Anonymous — Thu, 26 May 2016 10:51:31 GMT

Ok, thanks i have sent Samsung an email.

Re: Samsung S7 Edge screen defect

Cleoriff — Thu, 26 May 2016 11:01:51 GMT

You may get a faster response from a phone call? @Anonymous

Re: Samsung S7 Edge screen defect

PhoneDoc — Thu, 26 May 2016 11:06:14 GMT

Rather than posting your phone off to Samsung @Anonymous, it may be easier for you to search to see if they have a Service Location close to you http://www.samsung.com/uk/support/servicelocation/. This way it can be repaired a lot quicker, in many of them you can walk in without having to book an appointment.

It's unlikely you'll be asked for proof of purchase as the device is still relatively new to the market, O2 can supply you with this though if required.

Samsung Smart Switch is something you may want to download to your computer first, if you want to back up any data on the phone, in case you should be supplied with a new one http://www.samsung.com/uk/smart-switch/

Depending on stock, your local O2 store may be able to supply you with a loan phone if you don't have any spare phones at home (it won't be anything fancy). They'll also be able to supply SIM adapters if needed to fit into a spare phone.

Hope this helps

Re: Samsung S7 Edge screen defect

Anonymous — Thu, 26 May 2016 11:06:08 GMT

Bit short for time at the moment at work (yes I know I am replying on the forum, shhh). I will see if they get back to me soonish, if not call up to clarify my situation and get action on this sooner. Thanks

Re: Samsung S7 Edge screen defect

Anonymous — Thu, 26 May 2016 11:12:49 GMT

Thanks for the suggestion phonedoc, might head over to the oxford street store later if I can make it.

Re: Samsung S7 Edge screen defect

PhoneDoc — Thu, 26 May 2016 11:16:57 GMT

Ah, the joys of living in the captial! You'll be able to walk in to the Samsung Experience Shop on Oxford Street, drop of your phone, pop into the Oxford Street O2 Store, pick up a loan phone or SIM adapters. And then the reverse order in a day or two (if that long)

Re: Samsung S7 Edge screen defect

Anonymous — Thu, 26 May 2016 11:21:27 GMT

Haha well I actually just work in central london, so ideal, but means long train journey home with no phone if I don't pick up a replacement #firstworldproblems

Re: Samsung S7 Edge screen defect

MI5 — Thu, 26 May 2016 11:28:00 GMT

You won't get a smartphone off O2. It will be a cheapo nasty thing from the 90's

Re: Samsung S7 Edge screen defect

PhoneDoc — Thu, 26 May 2016 11:32:24 GMT

You're making our loan phones sound like my ex girlfriend @MI5, they're not that awful haha

Re: Samsung S7 Edge screen defect

jonsie — Thu, 26 May 2016 11:36:27 GMT

I thought stores only loaned phones to those having their phones repaired through O2? But good if that's not the case.....don't forget your £25 returnable deposit....:smileywink:

Re: Samsung S7 Edge screen defect

MI5 — Thu, 26 May 2016 11:37:00 GMT

I know your Ex and they prob aren't that bad..... but close enough

Re: Samsung S7 Edge screen defect

PhoneDoc — Thu, 26 May 2016 11:50:25 GMT

To be honest it depends a lot on the store and the circumstances@jonsie. Stand alone loan phones, without repairs, are an option that our tills will allow us to process. If the store is running low on loan phone stock they may want to keep remaining stock for those repairing via the store itself. It's definitely worth a try if you have no other phone, there's nothing to lose. If there's sufficient stock, and you're nice enough to the advisor, generally there shouldn't be an issue. There is indeed a £25 refundable deposit though

Hahaha close enough @MI5

Re: Samsung S7 Edge screen defect

Anonymous — Thu, 26 May 2016 12:19:36 GMT

I have an unlocked Nexus 5, should do the trick if I need to get repairs

Re: Samsung S7 Edge screen defect

Bambino — Thu, 26 May 2016 14:54:33 GMT

A Nexus 5 is almost as good as any new phone out there. I use my old one as a backup.