topic Re: Warning ...Check your My O2! in Discussions & Feedback

Warning ...Check your My O2!

Cleoriff — Tue, 24 May 2016 07:32:44 GMT

This has been mentioned in another thread but deserves a section of its own I think. @MI5 and myself have noticed a changed to Contact Preferences. Initially I had opted out of Marketing info....today we noticed there is a new layout for the page and suddenly mine have been turned on...Advise everyone to check. Mine looks like this...(or did as I have now turned off everything except Priority) @Toby is currently checking when these changes took place..

Re: Warning ...Check your My O2!

MI5 — Tue, 24 May 2016 07:33:57 GMT

This is criminal - I'm mad as hell !

Re: Warning ...Check your My O2!

Bambino — Tue, 24 May 2016 07:38:52 GMT

I seem to remember some talk the other day about the frames on the site being changed, although to be honest, I didn't really know what it was all about. Just a thought, but could the preferences have been changed when that occurred?

Re: Warning ...Check your My O2!

MI5 — Tue, 24 May 2016 07:40:32 GMT

They should NOT have been changed regardless of what updates were done to the website.
This is criminal.

Re: Warning ...Check your My O2!

Bambino — Tue, 24 May 2016 07:43:49 GMT

I understand that. It's certainly an untenable situation, and complaints should be made by everyone affected. I'm only asking if that could have instigated the change? Someone needs to be held accountable for this.

Re: Warning ...Check your My O2!

MI5 — Tue, 24 May 2016 07:45:13 GMT

I would also want to know how O2 are going to correct this and get my numbers removed from every spammers database worldwide now ?

Re: Warning ...Check your My O2!

viridis — Tue, 24 May 2016 07:52:09 GMT

This is bang out of order, for the last month ppi stuff and "car accident" claims companies have been calling no end, WHAT THE HELL DO THEY HAVE TO DO WITH MOBILE NETWORKS?

How have they got this information that is ONLY supposed to go to trusted partners anyway?

Every one of my accounts now has this turned on.

Re: Warning ...Check your My O2!

Bambino — Tue, 24 May 2016 08:26:19 GMT

@MI5 wrote:
I would also want to know how O2 are going to correct this and get my numbers removed from every spammers database worldwide now ?

I would think that now that the cat has been let out of the bag, there's no stopping it, apart from blocking every number that comes in. If these calls that are PPI and 'car accident' claims are UK based companies, then TPS isn't doing it's job very well either.

This gross error that is probably going to affect millions of customers is definitely one that should be looked into by Ofcom.

Re: Warning ...Check your My O2!

Cleoriff — Tue, 24 May 2016 08:19:09 GMT

I can certainly say these calls to me have increased over the last 2 weeks....not happy..not happy at all. I have better things to do just recently than answer idiotic calls about every subject you can name. I had one a few days back about 'the all inclusive holiday I took last year'

Re: Warning ...Check your My O2!

jonsie — Tue, 24 May 2016 08:22:37 GMT

Thanks for the headsup, I too have been getting these nuisance calls over the last few weeks whereas I had none previously. To my horror, all my preferences have been set to 'ON'. Apart from being a serious breach of my data going out to the world and his brother I find it appalling that this has been allowed to happen. Everyone needs to check their preferences now but I fear it's too late. Our information is out there already and being used.

Re: Warning ...Check your My O2!

Cleoriff — Tue, 24 May 2016 08:31:17 GMT

I am also furious at myself for not checking this. I am usually quite methodical at doing this sort of stuff and pretty quick to notice any changes. Sadly... other matters have taken precedence this last week or so ..and actually no...it shouldn't be down to me to check....I should be warned of any changes to my account....also this sort of change should NEVER have been allowed!

Re: Warning ...Check your My O2!

Beenherebefore — Tue, 24 May 2016 08:31:55 GMT

Interesting because MyO2 hasn't been changed. Third Party was still set to "NO"

This is the account I set up on or about 02/04/2016 with the International SIM for charity donations.

Re: Warning ...Check your My O2!

MI5 — Tue, 24 May 2016 08:36:25 GMT

@Cleoriff wrote:
I am also furious at myself for not checking this. I am usually quite methodical at doing this sort of stuff and pretty quick to notice any changes. Sadly... other matters have taken precedence this last week or so ..and actually no...it shouldn't be down to me to check....I should be warned of any changes to my account....also this sort of change should NEVER have been allowed!

Agreed - We shouldn't have to check.

If I wish to change my preferences, I will do it myself - not when O2 decide I want to change my mind.....!

Re: Warning ...Check your My O2!

Cairdeas — Tue, 24 May 2016 08:40:37 GMT

Thanks @Cleoriff.. This is outrageous! Wth!? Going to see what I can change now x

Re: Warning ...Check your My O2!

Beenherebefore — Tue, 24 May 2016 08:42:47 GMT

@Beenherebefore wrote:
Interesting because MyO2 hasn't been changed. Third Party was still set to "NO"

This is the account I set up on or about 02/04/2016 with the International SIM for charity donations.

Correction, 2 April was the purchase date, 8 April was the daate the SIM was inserted and MyO2 was created.

So whatever changes have been made were done prior to the 8 April because that's when I set my preferences.

Re: Warning ...Check your My O2!

Bambino — Tue, 24 May 2016 08:46:31 GMT

@Beenherebefore wrote:
Interesting because MyO2 hasn't been changed. Third Party was still set to "NO"

This is the account I set up on or about 02/04/2016 with the International SIM for charity donations.

I too have an International sim @Beenherebefore, and like you, my Third Party preferences were still on NO.

What's also disturbing is that if you do make any changes, it says at the bottom of the page that it can take up to 28 days for the changes to take effect! By that time, every spammer and scammer in the world will have your number.

Re: Warning ...Check your My O2!

Cairdeas — Tue, 24 May 2016 08:50:16 GMT

Another bit of info..I reloaded the page and they were turned on again ! x

Re: Warning ...Check your My O2!

MI5 — Tue, 24 May 2016 08:50:19 GMT

They've already got our details now anyway, thanks to O2 and yet another system glitch (or intentional act).

Re: Warning ...Check your My O2!

viridis — Tue, 24 May 2016 08:51:45 GMT

Press save at bottom frodo

Re: Warning ...Check your My O2!

Cairdeas — Tue, 24 May 2016 08:53:02 GMT

@viridis wrote:
Press save at bottom frodo

Oh ..duh... Thanks @viridis x