topic Re: £30 charge from safari mobile that I haven't had nor do i use.... in Discussions & Feedback

£30 charge from safari mobile that I haven't had nor do i use....

Anonymous — Sun, 17 May 2015 14:38:13 GMT

I was recently charged £30 from safari mobile which I didn't download nor did i agree too. When I asked O2 they said it was an app for an iphone, I have a samsung. Apparently I subscribed to this and will be charged £30 every month. I have tried looking this up on the internet but can;t find any information all i have is a number 08444457707 but can't get through can anyone give me any info on what to do please....

Re: £30 charge from safari mobile that I haven't had nor do i use....

jonsie — Sun, 17 May 2015 14:47:39 GMT

http://www.phonepayplus.org.uk are the people to contact. They are the regulators for these subscription services. Put the short code number into the site to find the contact number and how to make a complaint.

Re: £30 charge from safari mobile that I haven't had nor do i use....

Anonymous — Sun, 17 May 2015 14:52:36 GMT

Hi @Anonymous

We will try our best! On your bill, does it show with a 5 digit short code on the description or just the company's name? If there is a code can you tell me what it is?

Re: £30 charge from safari mobile that I haven't had nor do i use....

MI5 — Sun, 17 May 2015 14:55:33 GMT

Number comes back as CS for Switchfire http://www.switchfire.com/

Re: £30 charge from safari mobile that I haven't had nor do i use....

perksie — Sun, 17 May 2015 14:58:49 GMT

If you want to get in touch their details are here: http://safarimobile.com/

Re: £30 charge from safari mobile that I haven't had nor do i use....

jonsie — Sun, 17 May 2015 14:59:55 GMT

@MI5 wrote:
Number comes back as CS for Switchfire http://www.switchfire.com/

Yet another robbing bas***D company!

Re: £30 charge from safari mobile that I haven't had nor do i use....

Cleoriff — Sun, 17 May 2015 16:59:42 GMT

@jonsie wrote:
@MI5 wrote:
Number comes back as CS for Switchfire http://www.switchfire.com/
Yet another robbing bas***D company!

True...and google shows numerous complaints about the company made by all phone networks..

Re: £30 charge from safari mobile that I haven't had nor do i use....

Anonymous — Thu, 05 May 2016 18:44:39 GMT

WE ARE ON THE SAME BOAT, bEEN CHARGED £27 FOR SOMETHING I HAVENT USED

Re: £30 charge from safari mobile that I haven't had nor do i use....

MI5 — Thu, 05 May 2016 18:49:53 GMT

Contact http://www.phonepayplus.org.uk/ for help.

Re: £30 charge from safari mobile that I haven't had nor do i use....

Anonymous — Tue, 28 Jun 2016 17:16:27 GMT

I have been charged 27£ from safari mobile which I have never used. Le me know how do we resolve and claim back our money

Re: £30 charge from safari mobile that I haven't had nor do i use....

Cleoriff — Tue, 28 Jun 2016 17:23:35 GMT

@Anonymous Follow the advice given above ie Contact http://www.phonepayplus.org.uk/ for help.

Re: £30 charge from safari mobile that I haven't had nor do i use....

MI5 — Tue, 28 Jun 2016 17:23:58 GMT

Same advice as given to others on this thread....
http://community.o2.co.uk/t5/Discussions-Feedback/Safari-mobile-lottery/m-p/976159/highlight/true#M83365
and this one
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Safari-mobile-scammers-Soc-man/m-p/866720/highlight/true#M91704