topic Re: Can't receive calls from a select few in Discussions & Feedback

Can't receive calls from a select few

Anonymous — Tue, 26 Apr 2016 20:05:17 GMT

hi. I can't receive calls from a few friends but I can call them and send and receive texts from them, can FaceTime too. Having researched others problems, it seems likely it is something to do with my number not porting 100% correctly (from virgin). However, O2 will have none of this. They even advised that all the friends who can't contact me should contact their providers as the problem is theirs...seriously. This has been going on for ages. I've been to the O2 shop, spoken to them on the 'phone and live chatted with several 'gurus' and have gotten nowhere. They've sent me a new sim, no difference. HELP

Re: Can't receive calls from a select few

MI5 — Tue, 26 Apr 2016 20:20:51 GMT

Check to see if you have blocked their numbers.

Re: Can't receive calls from a select few

Anonymous — Tue, 26 Apr 2016 20:27:16 GMT

No blocked numbers. Everything has been re-set etc

Re: Can't receive calls from a select few

jonsie — Tue, 26 Apr 2016 20:33:02 GMT

Are the numbers on the same network or a mix?

Re: Can't receive calls from a select few

Anonymous — Tue, 26 Apr 2016 20:36:24 GMT

EE and virgin ....so far but maybe others too

Re: Can't receive calls from a select few

MI5 — Tue, 26 Apr 2016 20:40:29 GMT

How long since number ported?

Re: Can't receive calls from a select few

Anonymous — Tue, 26 Apr 2016 20:45:02 GMT

3 to 4 months

Re: Can't receive calls from a select few

MI5 — Tue, 26 Apr 2016 20:48:55 GMT

If this has been like this from the start you need to ask o2 to request the porting files again.

Re: Can't receive calls from a select few

jonsie — Tue, 26 Apr 2016 20:56:47 GMT

3-4 months is a crazy amount of time but it seems strange to only affect certain numbers. Are the senders using iphones?

Re: Can't receive calls from a select few

Anonymous — Tue, 26 Apr 2016 20:59:14 GMT

I asked them to check the port was 100% successful and they said it was. I will ask them to request the files be sent again. Apparently, they are getting back to me tomorrow but they said that yesterday and the day before that and the day before that Argghhh 😩

Re: Can't receive calls from a select few

Anonymous — Tue, 26 Apr 2016 21:00:06 GMT

iPhones and Samsung