topic Re: 10 days and waiting for unlock in Discussions & Feedback

11 days and counting - for unlock

Anonymous — Tue, 19 Apr 2016 08:35:42 GMT

So after 11 days, and many hours of repeating the same conversation with numerous "GURUS" O2 have managed to let me down, ignore me, make countless empty promises and totally fail to unblock my device. A customer with them foe years, they seem to be actually obstructing me! Hoping I will finish my holiday before I get my phone unlocked perhaps?

And this morning I just recieved a new unlatching code from the special department case escalation emergency crack team of super gurus!!! And guess what? It doesn't work!!!

10 days and waiting for unlock

Anonymous — Mon, 18 Apr 2016 10:43:13 GMT

So it's 10 days now since I asked 02 to unlock my handset to use another sim whilst abroard and I'm still waiting. The 'Gurus' keep telling me it's on the way but I'm still waiting. I was told it would most likely take a few hours but could be a MAXIMUM of 7 days. Now, after 7 days they told me 10 days! I suspect 02 are hoping my holiday will be over by the time they do it so they don't have to loose a single penny to another provider. Why do they refuse to help???????

Re: 10 days and waiting for unlock

viridis — Mon, 18 Apr 2016 10:46:21 GMT

What phone is it?

Re: 10 days and waiting for unlock

MI5 — Mon, 18 Apr 2016 10:47:27 GMT

What phone is it and where did you get it from?
Have you checked it's locked?
There is a link in your MYO2 to unlock so may be worth you requesting it via that link too http://www.o2.co.uk/myo2

Re: 10 days and waiting for unlock

Anonymous — Mon, 18 Apr 2016 11:02:06 GMT

samsung galaxy S5 mini

Re: 10 days and waiting for unlock

Anonymous — Mon, 18 Apr 2016 11:03:45 GMT

Yeah it's locked, had 2 failed codes to unlock it, now they just keep telling me to wait, 10 days so far and I've been told it might take 7 more!! 17 days to get it unlocked???

Re: 10 days and waiting for unlock

Anonymous — Mon, 18 Apr 2016 11:04:45 GMT

I have just tried that link. Thank you.

Re: 10 days and waiting for unlock

MI5 — Mon, 18 Apr 2016 11:10:13 GMT

Was it a new phone when you had it and directly from O2?

Re: 10 days and waiting for unlock

Anonymous — Tue, 19 Apr 2016 07:55:09 GMT

Yes it was!

Re: 10 days and waiting for unlock

MI5 — Tue, 19 Apr 2016 07:57:18 GMT

The 2 failed codes are a bit worrying tbh...
Were both codes different and how many times did you enter them?

Re: 11 days and counting - for unlock

Cleoriff — Tue, 19 Apr 2016 08:19:36 GMT

Hi @Anonymous I have asked for this thread to be merged with your other one here http://community.o2.co.uk/t5/Discussions-Feedback/10-days-and-waiting-for-unlock/m-p/965695#M81577

Re: 11 days and counting - for unlock

Anonymous — Tue, 19 Apr 2016 08:19:56 GMT

Hi @Anonymous,

Has your handset been replaced at all?

Re: 11 days and counting - for unlock

MI5 — Tue, 19 Apr 2016 08:20:06 GMT

Please stick to one thread as it gets confusing and stuff gets repeated http://community.o2.co.uk/t5/Discussions-Feedback/10-days-and-waiting-for-unlock/m-p/965695#M81577

Re: 11 days and counting - for unlock

MI5 — Tue, 19 Apr 2016 08:22:58 GMT

@Anonymous wrote:
Hi @Anonymous,

Has your handset been replaced at all?

Apparently not as was asked on the other thread - hence the reason for keeping everything in one place.

Re: 11 days and counting - for unlock

Martin-O2 — Tue, 19 Apr 2016 08:25:14 GMT

Hey guys,

FYI I've merged the 2 threads together as there basically the same discussion. Apologies if the conversation flow is a bit muddled.

Re: 11 days and counting - for unlock

MI5 — Tue, 19 Apr 2016 08:28:13 GMT

I'm not seeing all the posts in one thread yet @Martin-O2 ?

Re: 11 days and counting - for unlock

Cleoriff — Tue, 19 Apr 2016 08:29:14 GMT

@Martin-O2 wrote:
Hey guys,

FYI I've merged the 2 threads together as there basically the same discussion. Apologies if the conversation flow is a bit muddled.

Half the posts are missing from the other thread @Martin-O2?

Re: 11 days and counting - for unlock

Martin-O2 — Tue, 19 Apr 2016 08:30:54 GMT

They should all be here now @MI5 only some posts moved in my first attempt there.

Re: 11 days and counting - for unlock

MI5 — Tue, 19 Apr 2016 08:34:52 GMT

@Martin-O2 wrote:
They should all be here now @MI5 only some posts moved in my first attempt there.

All OK now mate

Re: 11 days and counting - for unlock

Anonymous — Tue, 19 Apr 2016 08:36:27 GMT

@MI5 wrote:
@Anonymous wrote:
Hi @Anonymous,

Has your handset been replaced at all?
Apparently not as was asked on the other thread - hence the reason for keeping everything in one place.

I see. If @Anonymous is a pay monthly customer and 2 previous requests to unlatch the handset have failed this would suggest a fault. If they are on prepay they will need to make sure there is a credit anmmount of £15 able to be debited to complete the unlatch.