topic Re: New customer with Z3 compact in Discussions & Feedback

New customer with Z5 compact

Anonymous — Thu, 14 Apr 2016 12:50:08 GMT

I wish I didn't change providers! Ive had my phone not even 2 weeks and its telling me my data is nearly done! How when I use wifi 70% of the time plus i did as instructed by o2 and switched off my data when I get home. This is ludicrous. I may end up giving back the phone and cancelling the contract as im still within my 14 days.

Re: New customer with Z3 compact

Cleoriff — Thu, 14 Apr 2016 12:02:36 GMT

Hi @Anonymous What tariff are you on with this Z3?

Re: New customer with Z3 compact

MI5 — Thu, 14 Apr 2016 12:03:21 GMT

You are quite within your rights to cancel if you wish, but can I ask how much data you have on your tariff please ?

Re: New customer with Z3 compact

Anonymous — Thu, 14 Apr 2016 12:05:27 GMT

This issue often happens when things are downloading/being downloaded with or without your knowledge when you are in a non wifi area. Youtube videos are usually typically large files especially if running over 4G. Things such as emails/facebook are not big data applications. Usually video related. There are also apps you can download from your app store (with it being play store, app store, windows store etc) which can tell you what your mobile data is being used on.

Try that

Re: New customer with Z3 compact

Cleoriff — Thu, 14 Apr 2016 12:12:38 GMT

True though setting up a new phone can and will use data if not in WiFi range. Which is why the question was asked about the tariff the OP is on...

Re: New customer with Z3 compact

viridis — Thu, 14 Apr 2016 12:19:52 GMT

Its not about switching off data when home, it's about switching on data only when you need it.
All social media apps will kill data, as will media streaming sites.
As @cleoriff & @MI5 said, how much data do you get?

Re: New customer with Z3 compact

Anonymous — Thu, 14 Apr 2016 12:14:56 GMT

Its 1G but ive found the issue lol.... YouTube 🙄

Re: New customer with Z3 compact

viridis — Thu, 14 Apr 2016 12:15:11 GMT

@Anonymous android itself will tell you what app has used data and how much.
I think the best advice will come once we have a better understanding of the ops data plan and usage.

Re: New customer with Z3 compact

viridis — Thu, 14 Apr 2016 12:17:50 GMT

You can set YouTube to only play low resolution on mobile data, it's in YouTube settings.
It will reduce data use significantly.
I'd also ring cs and see if they could upgrade your data plan a little. they may do it for minimal cost if it meant keeping a customer who was within cancellation period.

Re: New customer with Z3 compact

Anonymous — Thu, 14 Apr 2016 12:17:51 GMT

Thanks you were right 🙈☹️ Just got off the phone to them. Ive never had a limit on data usage before always had unlimited so this is all new to me.

Re: New customer with Z3 compact

Anonymous — Thu, 14 Apr 2016 12:20:29 GMT

Ok thanks I agree a bit more data is needed 😩

Re: New customer with Z3 compact

Anonymous — Thu, 14 Apr 2016 12:21:08 GMT

A lot of people dont realise just how much data youtube does use. The other user is correct there is a section on the phone. Menu - Settings - Under Wireless and Networks tap on Data Usage, might be in a menu labelled More - then at the bottom of the page it will explain exactly what you have used your mobile data on. Also using the options at the top you can restrict it or get the phone to warn you when you are near the limit and also when it resets (in o2's case on the generation of your bill date). But no a lot of places wont explain that youtube does use a lot of data allowance, but when you are at home if you keep wifi turned on you wont have to keep turning off data when you get home as wifi will over-ride the data connection.

Hope this helps. Sorry not meaning to come across if seems like im talking down to you.

Warren x

Re: New customer with Z3 compact

Anonymous — Thu, 14 Apr 2016 12:24:22 GMT

Not at all warren, you have been helpful as o2 sed that wifi switches off after 20mins of non use on a phone and goes back to using data which I have never heard of in my entire life.

yeah ive seen all my apps and whos used what being the culprit YouTube loool 😩😂🙈

Re: New customer with Z3 compact

Cleoriff — Thu, 14 Apr 2016 12:27:17 GMT

@Anonymous wrote:
Not at all warren, you have been helpful as o2 sed that wifi switches off after 20mins of non use on a phone and goes back to using data which I have never heard of in my entire life.

I have absolutely no idea who at O2 would have provided you with that ridiculous explanation...Blimey

Re: New customer with Z3 compact

MI5 — Thu, 14 Apr 2016 12:30:20 GMT

Sounds like a live chat gem

Re: New customer with Z3 compact

Anonymous — Thu, 14 Apr 2016 12:31:21 GMT

I know @Cleorif 🙄🙈

Re: New customer with Z3 compact

Anonymous — Thu, 14 Apr 2016 12:32:26 GMT

@MI5 Funny enough it wasn't this time I decided to call 😩😩😩

Re: New customer with Z3 compact

viridis — Thu, 14 Apr 2016 12:33:15 GMT

Maybe iPhones a few years ago as part of battery "saving" but never on Android or Sony Xperia ui.

Re: New customer with Z3 compact

Cleoriff — Thu, 14 Apr 2016 12:36:25 GMT

Or iPhone WiFi Assist when it had that bug and didn't assist much at all....

Re: New customer with Z3 compact

MI5 — Thu, 14 Apr 2016 12:49:27 GMT

@Cleoriff wrote:
Or iPhone WiFi Assist when it had that bug and didn't assist much at all....

It's not a bug though - it's designed that way.

You can, of course, choose to turn your wifi off when you lock the screen on android, but why anyone would want to do so I've no idea!