topic Re: Samsung galaxy s7 frozen in Discussions & Feedback

Samsung galaxy s7 frozen

Anonymous — Mon, 04 Apr 2016 03:57:36 GMT

Three week old galaxy s7 screen has just gone blank, no response, nothing works. Very disappointing for new phone with so much hype.

Re: Samsung galaxy s7 frozen

Cleoriff — Mon, 04 Apr 2016 04:57:10 GMT

Hi @Anonymous Welcome to the forum

Have you tried pressing down the power button and the volume down button around the same time, and hold both down for 7-8 seconds. Push, hold, and wait. The phone will vibrate, turn off, and reboot. Any problems it was experiencing will likely be gone, and everything should be fine..

If you continue having problems of this type then contact Samsung directly http://www.samsung.com/uk/support/

Re: Samsung galaxy s7 frozen

Anonymous — Mon, 04 Apr 2016 06:41:56 GMT

If that doesn't work you could send it to Samsung for repair. Don't use o2 repairs as they don't have a great reputation

Re: Samsung galaxy s7 frozen

MI5 — Mon, 04 Apr 2016 07:09:55 GMT

You just need to hold the power button for around 15 seconds to see if you can force a soft reset.
If it doesn't work it needs to go in for repair - I assume it is fully charged?

Re: Samsung galaxy s7 frozen

viridis — Mon, 04 Apr 2016 07:48:17 GMT

If it's three weeks old, I assume it's liable for replacement. If the reboot methods don't work, of course.

Re: Samsung galaxy s7 frozen

Cleoriff — Mon, 04 Apr 2016 08:09:32 GMT

@viridis wrote:
If it's three weeks old, I assume it's liable for replacement. If the reboot methods don't work, of course.

Amazing how much info is out there about this problem with the S7....when I looked I had no idea it would be such a 'common' thing for a newly released phone. Of course it has a non removable battery (something that a lot of folk were also moaning about) ....

Re: Samsung galaxy s7 frozen

MI5 — Mon, 04 Apr 2016 08:37:08 GMT

Not many phones have a removable battery these days.
But people will moan about anything......

Re: Samsung galaxy s7 frozen

Martin-O2 — Mon, 04 Apr 2016 08:47:18 GMT

Hi @Anonymous welcome to the forums!

Try the suggestions above and let us know how you get on.

Re: Samsung galaxy s7 frozen

Anonymous — Mon, 04 Apr 2016 09:56:25 GMT

I have the S7 Edge and mine did this the other day, also brand new!

Powering down or using the vol down and power didn't work and it had 100% battery.

It rings when for people when they phone but not for me, no notification lights etc..

I spoke to a guru online and they are happily doing a door swap for me, it's a common issue atm with the S7, I'm going to take a stab in the dark and say it's likely a first batch problem, as they tend to be the ones with all the issues, hope you get it sorted

Re: Samsung galaxy s7 frozen

MI5 — Mon, 04 Apr 2016 09:59:55 GMT

That's the best option for a brand new phone - Get it swapped immediately.

Re: Samsung galaxy s7 frozen

Bambino — Mon, 04 Apr 2016 10:22:04 GMT

You've done the correct thing @Anonymous. @Anonymous should do the same. A brand new high end phone like that should be swapped immediately for another new one.