topic Re: O2 webmail still featured on myO2 - why? in Discussions & Feedback

O2 webmail still featured on myO2 - why?

chr150l34ry — Sun, 03 Apr 2016 10:15:51 GMT

O2 stopped doing webmail several years ago, so why on myO2 does it still have a big button at the bottom of the page which says:

Re: O2 webmail still featured on myO2 - why?

adamtemp64 — Sun, 03 Apr 2016 10:27:36 GMT

some accouints were still active and it is only finaly shutting down very soon so it may go then .

Re: O2 webmail still featured on myO2 - why?

Bambino — Sun, 03 Apr 2016 10:46:26 GMT

I believe you are correct @adamtemp64, and I think anyone who is still using it (although I can't imagine why) has until June at the latest before the servers are completely shut down, but I could be mistaken on the date. If anyone does still have any vital mail that needs saving, and can still access their account, get your mails moved NOW!!!!!

Re: O2 webmail still featured on myO2 - why?

MI5 — Sun, 03 Apr 2016 10:49:57 GMT

It is still there for those customers who migrated their BB to Sky as their accounts are still active until June of this year.

Re: O2 webmail still featured on myO2 - why?

jonsie — Sun, 03 Apr 2016 10:50:01 GMT

Good advice @Bambino

There's still a link for sending free texts which was stopped by O2 many years ago.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Broadband%29,T=Broadband_Case,CASE=27741

Re: O2 webmail still featured on myO2 - why?

Bambino — Sun, 03 Apr 2016 11:30:02 GMT

That is unbelievably ridiculous @jonsie. This is a tech company, yet their own website is woefully inadequate (customer payments) and out of date as evidenced by that link.

Re: O2 webmail still featured on myO2 - why?

MI5 — Sun, 03 Apr 2016 11:34:16 GMT

There is nothing more frustrating for customers than out of date or dead links.
It's surely just very basic website management to keep these things up to date?

Re: O2 webmail still featured on myO2 - why?

Beenherebefore — Sun, 03 Apr 2016 11:35:46 GMT

@adamtemp64 wrote:
some accouints were still active and it is only finaly shutting down very soon so it may go then .

But surely MyO2 is personal to that customer therefore if that customer does not have access to O2 Webmail then it should not be shown as an option.........or is that too simplistic for O2 and it's website sub-contractor.

Re: O2 webmail still featured on myO2 - why?

adamtemp64 — Sun, 03 Apr 2016 11:43:14 GMT

@Beenherebefore I think over the years we all know the answer so many school boy errors and lack of ownership by relevant departments ( ensuring content is correct) etc

Re: O2 webmail still featured on myO2 - why?

Cleoriff — Sun, 03 Apr 2016 11:46:01 GMT

I have never used O2 webmail so that isnt showing in My O2. However it's closing for good in June, so hopefully customers who have it showing now may well find it disappears after that date? (we can only hope)

Re: O2 webmail still featured on myO2 - why?

MI5 — Sun, 03 Apr 2016 11:49:33 GMT

I never used it either but I still have the link....

Re: O2 webmail still featured on myO2 - why?

Cleoriff — Sun, 03 Apr 2016 11:57:18 GMT

@MI5 wrote:
I never used it either but I still have the link....

Of course had I scrolled down to the bottom of the page before I made my comment...I would have seen this

Just shows how uninterested I am about the bottom of the page

Re: O2 webmail still featured on myO2 - why?

MI5 — Sun, 03 Apr 2016 11:59:59 GMT

and how uninterested you are in webmail

Re: O2 webmail still featured on myO2 - why?

Bambino — Sun, 03 Apr 2016 12:00:15 GMT

Yes, but when it does eventually shut down for good, you can bet your bottom dollar that there will still be people who come to the forum throwing hissy fits saying they weren't informed.

Re: O2 webmail still featured on myO2 - why?

MI5 — Sun, 03 Apr 2016 12:01:51 GMT

C'est la vie (again ;))

Re: O2 webmail still featured on myO2 - why?

jonsie — Sun, 03 Apr 2016 12:03:34 GMT

The problems of outsourcing IT and having no in-house team....

Re: O2 webmail still featured on myO2 - why?

Beenherebefore — Sun, 03 Apr 2016 12:05:28 GMT

@MI5 wrote:
C'est la vie (again ;))

Ou deja vu encore

Re: O2 webmail still featured on myO2 - why?

MI5 — Sun, 03 Apr 2016 12:08:09 GMT

C' est magnifique, mais, hélas, insuffisant.

Re: O2 webmail still featured on myO2 - why?

Beenherebefore — Sun, 03 Apr 2016 12:09:24 GMT

@jonsie wrote:
The problems of outsourcing IT and having no in-house team....

That is almost certainly the problem. Some bright spark in Purchasing/Procurement identifies there's no employee with that skill so it's outsourced, little realising that any outsourced contract needs to be managed.

Re: O2 webmail still featured on myO2 - why?

jonsie — Sun, 03 Apr 2016 12:10:04 GMT

What was that in the wording in the community rules.....