topic Re: HELP - S6 Edge Wifi issues in Discussions & Feedback

HELP - S6 Edge Wifi issues

Anonymous — Fri, 01 Apr 2016 11:53:21 GMT

I am experiencing Wifi issues with my S6 Edge. This has only started in last few days. I did the latest software update last weekend. 6.0.1

Basically the phone is showing as connected to my Wifi (BT Home hub) but the connection is very slow and next to unusable.

All my other devices are fine and fast; Galaxy tablet, 2 laptops, Sky box etc.

I have tried things like off/on, forget network and rejoin but nothing works. Basically most apps are unuseable due to the slow speed. It has always been fine and never had any issues since I got the phone in December 2015.

When I go to my router page sometimes it shows my phone being on the 5ghz and others the 2.4 ghz. It seems to work better on the 5 and not the 2.4. I can't see any way of selecting which one it goes on?

This is all very frustrating as my phone is now basically unusable. It comes and goes in patches but has happened twice today and once a few days ago.

Please help.

Re: HELP - S6 Edge Wifi issues

gmarkj — Fri, 01 Apr 2016 12:13:07 GMT

A quick google search leads to quite a few issues, but most are not that current.

Some fixes to try though:

turn off smart network switch - http://forums.androidcentral.com/samsung-galaxy-s6-edge/514807-s6-edge-wifi-issues.html#post4358017

clear cache partition - http://thedroidguy.com/2015/06/how-to-fix-samsung-galaxy-s6-edge-thats-wont-connect-to-wi-fi-mobile-data-108349#S6EdgeWiFiProblem1

change wifi settings to either 2.4 or 5 (not both) and/or change phone setting to avoid low signal wifi - http://forums.androidcentral.com/ambassador-guides-tips-how-s/326698-guide-troubleshooting-wi-fi-connection-problems.html

change router setting (I think, the post is not clear) to not use IPV6 - http://forum.xda-developers.com/showpost.php?p=61996073&postcount=141

Give those a go and let us know if you have any other issues. Main point (albeit not great) is that you are not the only one with these problems!!

Re: HELP - S6 Edge Wifi issues

Anonymous — Fri, 01 Apr 2016 13:23:20 GMT

Thanks for reply.

Smart switch was and always has been off.

Clear cache done but no affect

I don't have option on phone to change between 2.4 and 5

IPV6 is set to disable.

Any other ideas? Call BT? I used O2 live chat and they were no use. Also called O2 who were beyond useless.

This is really bugging me as my phone is now next to useless. 😞

Re: HELP - S6 Edge Wifi issues

Toby — Fri, 01 Apr 2016 13:26:23 GMT

Hi @Anonymous,

Sorry to hear we weren't as helpful as you needed. What were you told by customer service? I'll let the team know to see if we can improve. Have you spoken to Samsung directly?

Re: HELP - S6 Edge Wifi issues

jonsie — Fri, 01 Apr 2016 13:29:02 GMT

I would be contacting Samsung if you have done a factory reset after the update.

Re: HELP - S6 Edge Wifi issues

Anonymous — Fri, 01 Apr 2016 13:32:40 GMT

Basically guy on phone said all was fine his end and how odd it was.

Live chat basically got me to do off and on and forget and reconnect. Done this loads and nothing.

Where am I best served in contacting Samsung?

Re: HELP - S6 Edge Wifi issues

gmarkj — Fri, 01 Apr 2016 13:33:02 GMT

@Anonymous wrote:

I don't have option on phone to change between 2.4 and 5

The setting is part of the router set up - you choose which frequency you use (2.4 is slower but goes further, 5 is faster but gets more interference from walls/buildings).

If you are still having issues then Samsung would be the next step. Make sure you tell them what you have tried so they don't keep repeating stuff you have already done.

Re: HELP - S6 Edge Wifi issues

Anonymous — Fri, 01 Apr 2016 13:33:41 GMT

I haven't done a factory reset. Should I??

Re: HELP - S6 Edge Wifi issues

jonsie — Fri, 01 Apr 2016 13:48:14 GMT

@Anonymous wrote:
I haven't done a factory reset. Should I??

If you have issues after a major update it's always advisable to back up and factory reset. However, speak to Samsung first to see if they have reports of this though they may also suggest a factory reset.

Contact details here : http://www.samsung.com/uk/support/category/mobile/mobiledevice/smartphone/

Phone Support

UK - 0330 726 7864

Re: HELP - S6 Edge Wifi issues

Anonymous — Fri, 01 Apr 2016 13:55:46 GMT

Just done a backup. I have emailed Samsung UK. Factory resets scare me, lol.

Re: HELP - S6 Edge Wifi issues

jonsie — Fri, 01 Apr 2016 14:35:13 GMT

They are easy, just time consuming but it will clear out the deadwood from the previous version of the software. You may even find that you don't want to reinstall apps that you rarely use.

Re: HELP - S6 Edge Wifi issues

Martin-O2 — Fri, 01 Apr 2016 15:32:07 GMT

@Anonymous wrote:

Just done a backup. I have emailed Samsung UK. Factory resets scare me, lol.

@Anonymous as long as you backed up the important data you'll be fine. The phone will be just like it was when it came out the box.

Re: HELP - S6 Edge Wifi issues

Bambino — Fri, 01 Apr 2016 15:39:16 GMT

@Anonymous Your Gmail account will back up all your contacts.