topic Data charges usa in Discussions & Feedback

Data charges usa

Anonymous — Mon, 14 Mar 2016 00:21:06 GMT

How can I find out if there is a data cap on my account. I went to USA for 5 days, switched off data roaming, received no notification that data reached, and have a £2000.00 bill. How???

Re: Data charges usa

jonsie — Mon, 14 Mar 2016 00:32:46 GMT

I'm not sure how that is possible for data alone? Data is capped at £40/month and if there is a crossover of billing periods that could double to £80. You should have received a text warning that you had reached the £40 limit and you would have had to agree to carry on using more data.

T&Cs here....

http://www.o2.co.uk/termsandconditions/mobile/pay-monthly-roaming-bolt-ons

Re: Data charges usa

Anonymous — Mon, 14 Mar 2016 00:49:36 GMT

There was no text received to warn me. When I asked the O2 chat told me it was whatsapp as I use this for work and have several group chats. It still cannot be this amount though.. Are O2 breaking the terms by not texting me?

Re: Data charges usa

Cleoriff — Mon, 14 Mar 2016 00:53:55 GMT

£1000?? Good grief. Have you checked a breakdown of your bill in MyO2? http://www.o2.co.uk/myo2

I would certainly be contacting customer services to query this amount. As @jonsie says data should be capped at £40 pm. If you have any queries then take this up by phoning http://www.o2.co.uk/contactus

Re: Data charges usa

Anonymous — Mon, 14 Mar 2016 00:56:26 GMT

Yes checked the bill and calls are low, data is the £2000 but I can't seem to get an answer other than it must have been whatsapp

Re: Data charges usa

jonsie — Mon, 14 Mar 2016 01:07:18 GMT

You need to call them rather than use live chat.

Re: Data charges usa

Curr946 — Mon, 14 Mar 2016 01:10:44 GMT

The bill won't tell you what the data was used for. If you opted out of the cap in the past, then you remain out until you to back in, regardless if you have been home and went out again. Your phone will update etc as normal while data of on and accessible. It mounts up quickly at international rates.

Re: Data charges usa

Curr946 — Mon, 14 Mar 2016 01:12:10 GMT

Ps, you said in your post you switched data roaming off... So how were you using WhatsApp?

Re: Data charges usa

Anonymous — Mon, 14 Mar 2016 01:15:28 GMT

Just used whatsapp whilst in hotel wifi

Re: Data charges usa

Curr946 — Mon, 14 Mar 2016 01:38:05 GMT

Sound like your phones at fault here. Though, you must have opted out of the cap at some point. If you explain the issue to 02 they might offer to reduce it.

Re: Data charges usa

adamtemp64 — Mon, 14 Mar 2016 05:13:40 GMT

If you opt out of the standard cap you are put on the enhanced cap then full unlimited here http://www.o2.co.uk/termsandconditions/mobile/pay-monthly-roaming-bolt-ons so 2 opt outs to get unlimited roaming data. If opted out to unlimited then no 80% 100% warning sms the opt out should show in myo2 in boltons

you must ring 202 to get this resolved

to use £2000 on data will have been. 333.333 mb of data in the USA

Re: Data charges usa

Bambino — Mon, 14 Mar 2016 09:48:41 GMT

@Anonymous I don't know what type of phone you have, but I have an Android phone and switching off data roaming is not the same as switching my data off completely. There are different buttons for each.

Re: Data charges usa

Curr946 — Mon, 14 Mar 2016 10:08:10 GMT

@adamtemp64 wow that's not very much in the grand scheme of things.

Re: Data charges usa

Cleoriff — Mon, 14 Mar 2016 11:48:16 GMT

@Bambino wrote:
@Anonymous I don't know what type of phone you have, but I have an Android phone and switching off data roaming is not the same as switching my data off completely. There are different buttons for each.

I expect you manage to avoid ALL data charges when you are back in the USA @Bambino

Re: Data charges usa

Bambino — Mon, 14 Mar 2016 12:13:08 GMT

Yes, that's absolutely correct @Cleoriff, but I do it by not using an O2 sim at all when I'm there. I use my Three sim which allows me to use my data over there and also calls back to the UK from my UK allowance, and I use a US T-Mobile Pay & Go sim to make calls within the US.

Re: Data charges usa

Cleoriff — Mon, 14 Mar 2016 12:20:40 GMT

@Bambino wrote:
Yes, that's absolutely correct @Cleoriff, but I do it by not using an O2 sim at all when I'm there. I use my Three sim which allows me to use my data over there and also calls back to the UK from my UK allowance, and I use a US T-Mobile Pay & Go sim to make calls within the US.

That's called 'Getting it down to a fine art' @Bambino

Re: Data charges usa

Bambino — Mon, 14 Mar 2016 12:35:40 GMT

By the way, @Cleoriff, a Three Pay & Go sim might be a thought for you when you go to Spain, if these new O2 Travel charges start getting out of hand.

Re: Data charges usa

MI5 — Mon, 14 Mar 2016 12:48:56 GMT

I've been trying to get her to use a Three sim in Spain for the last 2 years mate

Re: Data charges usa

Cleoriff — Mon, 14 Mar 2016 13:06:04 GMT

@MI5 wrote:
I've been trying to get her to use a Three sim in Spain for the last 2 years mate

Yeah but...I managed it all so well with limited (or no) cost with TuGo and O2 Travel.....but therein lies another story

Re: Data charges usa

Bambino — Mon, 14 Mar 2016 14:07:02 GMT

This might be the moment for a rethink @Cleoriff, particularly with new charges coming in.