topic Re: galaxy s7 in Discussions & Feedback

galaxy s7

Anonymous — Wed, 09 Mar 2016 08:29:56 GMT

hello good moring

im so happy to have recieved my s7 edge but i am a little puzzled and was asking the community if they could plz help so preorded phone has arrived on time but the sim is not activated and its bin in phone for 24hrs now o2 are saying the sim wont work till the 11th is this true or am i having my chain yanked any help plz

Re: galaxy s7

MI5 — Wed, 09 Mar 2016 08:34:25 GMT

You need to do a sim swap here mate http://swapmysim.o2.co.uk/

Re: galaxy s7

Anonymous — Wed, 09 Mar 2016 08:37:24 GMT

please forgive me u have no idea wot a sim swap is and why i need to do it im not very technical

Re: galaxy s7

MI5 — Wed, 09 Mar 2016 08:46:33 GMT

Just follow the link and fill in the details the form asks for.
It will transfer your account to the blank sim you have in your new phone and make it active.

Re: galaxy s7

Cleoriff — Wed, 09 Mar 2016 08:49:53 GMT

When you have completed the swap as shown above, leave it for a while then turn your phone on and off and back on again. You should find everything working..

Re: galaxy s7

Bambino — Wed, 09 Mar 2016 08:50:39 GMT

@Anonymous Just out of curiosity, who at O2 told you that the sim wouldn't work until the 11th?

Re: galaxy s7

MI5 — Wed, 09 Mar 2016 09:01:20 GMT

Live chat I would guess !

Re: galaxy s7

Anonymous — Wed, 09 Mar 2016 09:03:25 GMT

i phoned 02 and that what u was told ... this is a brand new contract not a upgade

Re: galaxy s7

Cleoriff — Wed, 09 Mar 2016 09:05:41 GMT

@Anonymous wrote:
i phoned 02 and that what u was told ... this is a brand new contract not a upgade

Yes but the contract is active as soon as you place your order. You need to do the sim swap as advised.

Re: galaxy s7

MI5 — Wed, 09 Mar 2016 09:21:57 GMT

Sounds like you have a faulty sim.
The sim should be activated immediately by O2 so if CS haven't done it you need to ask them for a new one.

Re: galaxy s7

Anonymous — Wed, 09 Mar 2016 09:36:07 GMT

if i do a sim swap how is that going to help if they need to mssge me as my sim is not working so they cant messge me

Re: galaxy s7

Cleoriff — Wed, 09 Mar 2016 09:41:56 GMT

They message you with a code before the old sim stops working...

Have a look here for further info @Anonymous http://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Re: galaxy s7

Anonymous — Wed, 09 Mar 2016 09:49:35 GMT

i dont have old sim its a brand new contract so they get get hold ov me

Re: galaxy s7

Cleoriff — Wed, 09 Mar 2016 09:52:39 GMT

So you are a new O2 customer? Have you read that help thread I linked to?

New customers
If you're new to O2, your sim will already be active and ready to use. Just pop it in your phone and you're good to go.

If it isn't working then you need a new sim..quicker to pop instore

Re: galaxy s7

Bambino — Wed, 09 Mar 2016 09:52:45 GMT

@Anonymous If you have an O2 store nearby you, and have the time to go there, that might be the easiest way for you to get your phone up and running. They should be able to do this for you.

Re: galaxy s7

MI5 — Wed, 09 Mar 2016 09:54:09 GMT

Did you miss my previous post?
http://community.o2.co.uk/t5/Discussions-Feedback/galaxy-s7/m-p/955424#M79950

Re: galaxy s7

Cleoriff — Wed, 09 Mar 2016 09:56:48 GMT

@MI5 wrote:
Did you miss my previous post?
http://community.o2.co.uk/t5/Discussions-Feedback/galaxy-s7/m-p/955424#M79950

I certainly didn't...but maybe the op did..:smileywink:

Re: galaxy s7

PhoneDoc — Wed, 09 Mar 2016 10:58:26 GMT

This would be a job for Customers Services. OP probably won't be able to get past DPA in a store in this instance.

Re: galaxy s7

Anonymous — Wed, 09 Mar 2016 11:11:18 GMT

thanks for all you help people unfortunatly as its online order stores cant help me i have spoke to o2 they are trying to sort it we will see

Re: galaxy s7

Bambino — Wed, 09 Mar 2016 11:21:39 GMT

@PhoneDoc wrote:
This would be a job for Customers Services. OP probably won't be able to get past DPA in a store in this instance.

@PhoneDoc are you saying that if the OP went in store with their receipt from O2 for the purchase of the phone, and all the documentation to prove that they are who they are, that a store wouldn't be able to provide the OP with a new blank sim and a 'guru' wouldn't be able to help them get the phone up and running? That's absurd! The OP has said that they're not very good technically. Where would they have to go for help?