topic Re: Disconnected Bill after leaving ?! in Discussions & Feedback

Disconnected Bill after leaving ?!

Anonymous — Wed, 24 Feb 2016 20:58:42 GMT

Used online chat to cancel my sim only deal in early January, I had originally taken it out for my younger sister who now has her own contract, so it was no longer needed. Everything was apparently sorted at the time (it was a fairly lengthy process)

Came home tonight to find a letter saying my phone has been disconnected, and 02 are demanding money off me ? Of course customer services are closed so can't do anything about it untill tomorrow.

Anyone had experience of this ?

Re: Disconnected Bill after leaving ?!

MI5 — Wed, 24 Feb 2016 21:02:17 GMT

Yeah, you're mistake was using live chat.
Call cs at 8.00am to sort it out.
http://www.o2.co.uk/contactus

Re: Disconnected Bill after leaving ?!

Anonymous — Wed, 24 Feb 2016 21:06:28 GMT

Yeah I'm starting to think that. I was at work at the time otherwise I would have called, suppose I'll have to wait till the morning. Fuming though !

Re: Disconnected Bill after leaving ?!

MI5 — Wed, 24 Feb 2016 21:09:37 GMT

I'm not surprised mate, I would be too.

Re: Disconnected Bill after leaving ?!

Curr946 — Wed, 24 Feb 2016 21:10:32 GMT

Wasn't your both accounts linked under one bill? Shouldn't cancel your Direct Debit until the last bill is issued. But is you follow @MI5 's advice you'll get it sorted.

@MI5 didn't you build a guide to cancelling your contract?

Re: Disconnected Bill after leaving ?!

MI5 — Wed, 24 Feb 2016 21:13:52 GMT

Not mine but it's here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Re: Disconnected Bill after leaving ?!

Anonymous — Wed, 24 Feb 2016 21:16:09 GMT

@Curr946 wrote:
Wasn't your both accounts linked under one bill? Shouldn't cancel your Direct Debit until the last bill is issued. But is you follow @MI5 's advice you'll get it sorted.

@MI5 didn't you build a guide to cancelling your contract?

@Curr946 at no point does the OP mention anything about cancelling a direct debit. Heck they dont even mention Direct Debits at all.

Re: Disconnected Bill after leaving ?!

Curr946 — Wed, 24 Feb 2016 21:52:19 GMT

@Anonymous wrote:
@Curr946 wrote:
Wasn't your both accounts linked under one bill? Shouldn't cancel your Direct Debit until the last bill is issued. But is you follow @MI5 's advice you'll get it sorted.

@MI5 didn't you build a guide to cancelling your contract?
@Curr946 at no point does the OP mention anything about cancelling a direct debit. Heck they dont even mention Direct Debits at all.

No that's true @Anonymous, but if it was in place O2 would have taken the money from the customers account. But hey, your post added a lot more value

Also, on a side note this type of issue is far spread and just spotted a customer having their store printed on the telegraph website/

http://www.telegraph.co.uk/finance/personalfinance/money-saving-tips/jessicainvestigates/12151725/O2-wants-379-for-cancelled-contract.html