topic Re: Freenet Digital in Discussions & Feedback

Freenet Digital

Anonymous — Mon, 16 Nov 2015 00:23:24 GMT

Can O2 please explain why Freenet Digital via O2 has decided to add £4.50 every week to my young son's bill every week since August? I have not been informed of this hidden charge and not authorised this. I would expect this to be refunded ASAP. Please explain.

Re: Freenet Digital

Bambino — Mon, 16 Nov 2015 00:41:04 GMT

@Anonymous This is a customer to customer forum. You need to speak to customer service. http://www.o2.co.uk/contactus

From what I can see by looking on Google, it's a company called Jamster. It's very possible that your son downloaded a ringtone or possibly wallpaper from them. If you speak to CS they can probably block any further downloads or charges.

Re: Freenet Digital

jonsie — Mon, 16 Nov 2015 05:08:52 GMT

The regulators are PhonePayPlus as your son must have inadvertently signed up for a subscription service. Nothing to do with O2 in honesty, they can't be aware of your son's age if the account is in your name and they aren't too know if the subscription was intentional or not.

Check the 5 digit number the texts are sent from and you can find details and a contract number here : http://www.phonepayplus.org.uk

O2 may be sympathetic but you need to get the texts stopped or the charges will continue.

Re: Freenet Digital

MI5 — Mon, 16 Nov 2015 09:35:50 GMT

Some member advice here on dealing with spam http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

Re: Freenet Digital

Cleoriff — Mon, 16 Nov 2015 11:30:10 GMT

Jamster seems to be a very popular website with 'the younger generation' .I know from a family member who told me he was about to use it....(till he read the T&C's). The usual problem, people don't realise they will be charged. It isn't a scam as such.....Just something which appeals to some (till they get a bill)

Re: Freenet Digital

Anonymous — Tue, 09 Feb 2016 21:30:01 GMT

While on the internet on my mobile yesterday a message suddenly flashed up saying I had subscribed to some service and would be charged £4.50 per week! I immediately text STOP to the number provided and got a confirmation email saying my "subscription" had been ended. however checking my O2 account showed that I had immediately been charged £4.50! How can they be allowed or indeed O2 (which I thought was a reputable company) allow this to happen? i did not solicite this "service", I was snared.

I feel as if I have been mugged and that O2 NEED TO DO SOMETHING ABOUT THIS.

I just hope there are no further charges.

Re: Freenet Digital

jonsie — Tue, 09 Feb 2016 21:37:09 GMT

Check the 5 digit number the texts are sent from and you can find details and a contact number here http://www.phonepayplus.org.uk

It's nothing to do with O2 I'm afraid. They aren't to know you didn't want to subscribe. That's how these rogue companies make their money, getting you to inadvertently click on a link....

Re: Freenet Digital

MI5 — Tue, 09 Feb 2016 21:42:40 GMT

Phonepayplus are the regulators of these scum bags.
Report them. Its the only way to stop them.

Re: Freenet Digital

Cleoriff — Tue, 09 Feb 2016 22:29:47 GMT

Many people subscribe willingly to these services. As well as contacting phonepayplus...you also need to contact Freenet Digital direct to claim your money back. Call their support team on 02071369911 or email them at info@jamster.co.uk.

Re: Freenet Digital

Curr946 — Wed, 10 Feb 2016 06:49:12 GMT

Oh, it's jamster. Takes me back to crazy frog adverts

Re: Freenet Digital

Anonymous — Thu, 14 Apr 2016 20:42:06 GMT

It is spam, you may have clicked an ad for jamster or some other site. However if you deleted the message send a text saying stop to 64546. It will charge for 1 month but it's better than having it for loads of time. So make sure you don't click ads like that on the future. :manhappy:

Re: Freenet Digital

MI5 — Thu, 14 Apr 2016 20:46:43 GMT

That's rather large and unnecessary.
Could you possibly reduce the text to normal please?

Re: Freenet Digital

jonsie — Thu, 14 Apr 2016 20:49:03 GMT

Awesome!

Re: Freenet Digital

Beenherebefore — Thu, 14 Apr 2016 20:50:59 GMT

And boldly unabashed blue.

Must be a message there, I think

Re: Freenet Digital

Cleoriff — Thu, 14 Apr 2016 21:34:24 GMT

I quite like it. I could read it quite clearly...(without the spectacles that I haven't got btw)

Re: Freenet Digital

Beenherebefore — Thu, 14 Apr 2016 21:37:21 GMT

@Cleoriff wrote:
I quite like it. I could read it quite clearly...(without the spectacles that I haven't got btw)

Or the contact lenses ?

Re: Freenet Digital

Cleoriff — Thu, 14 Apr 2016 22:10:30 GMT

@Beenherebefore wrote:
@Cleoriff wrote:
I quite like it. I could read it quite clearly...(without the spectacles that I haven't got btw)
Or the contact lenses ?

Don't wear them either...My opthalmologist says I have the weirdest sight differential he has ever seen...(and thats no joke)....

Re: Freenet Digital

Beenherebefore — Thu, 14 Apr 2016 22:24:54 GMT

Why am I not surprised ?

Re: Freenet Digital

Anonymous — Thu, 12 Jan 2017 23:51:13 GMT

I just discovered i have paid £47.50 to jamster, i was furious.... i tried to stop it last month by text but it doesnt work. i have spent this evening figuring out how to get a refund AND I HAVE! heres how

CALL02071369911 To simply cancel subscription press 3. do not be sucked in to what they say that you should use the products paid for first... as soon as you use anything you will not be entitled to a refund.

To claim a refund press 4 and you will be put through to an advisor.. say you want a refund for monies fraudulently taken... and if you do not get a refund you will take matters further... (i was told not to offer threats!) however he quickly looked at my account and told me i am entitled to a refund. (magically!). He has sent me an email for bank details, said i wasnt happy giving bank details and that i would check with my bank that the form is just for transferring money... it is.... so awaiting refund. yippee.... (Fraudsters)😬😬😠😠

Re: Freenet Digital

Cleoriff — Fri, 13 Jan 2017 00:28:15 GMT

Best of luck with it @Anonymous

I hope they do refund you. Come back and let us know how you get on:smileywink: