topic Re: o2 bill in Discussions & Feedback

o2 bill

Anonymous — Mon, 08 Feb 2016 14:32:29 GMT

Why is the O2 business portal so appallingly bad?

I can look at all sorts of stastics, but to print a VAT bill requires a degree in abstract psychology?

Most of us busy business owners just want to claim a business expense against tax, which requires printing a hard copy, something the business portal fails to do without a very complex and time consuming effort.

Even when you download the bills, queued in the my reports section, they all have the same name, so overwrite each other on download. (as most business owners require VAT done every 3 months so print the last 3 bills)

ALL I WANT TO DO IS PRINT A BILL!

Most other businesses email PDF bills sucessfully. I email my clients bills. Why is O2 so far behind?

As you can tell, I am quite frustrated with this, and I am more computer savvy than most.

Re: o2 bill

Cleoriff — Mon, 08 Feb 2016 14:39:26 GMT

Hi @Anonymous

I agree it should be easier and O2 are looking at this

A step by step guide
Go into My O2 http://www.o2.co.uk/myo2
*View your latest bill in My O2
*Scroll down to see 6 previous bills and click on one of those.
*Scroll down to the bottom of that bill and click on View and print older bills
That will bring up the old style web page
*Scroll down to the bottom of that page and you will see Download and print PDF bill
I have shown a step by step guide as this is the way I do it. Navigating around the bill section should be much easier

Re: o2 bill

Curr946 — Mon, 08 Feb 2016 14:41:24 GMT

@Cleoriff is this the same for business customers?

Re: o2 bill

Anonymous — Mon, 08 Feb 2016 14:51:36 GMT

Thanks, but business portal is different and just dire.
its....................
Log on
Continue
Access account summary page. Completely pointless. #Go to invoices#
Go to invoice number
Go to completely unlabelled arrow on top right
Export invoice
Options
Export to email
Type in email. Note it doesn’t save it for next invoice and has to be typed in again!
add
Proceed
Go to email program
Open file, which comes as a zip
Save file. Note file has same name each time, which then annoyingly overwrites the last download you did unless you change the zip file name
Rename the file (or it re-writes over the top of last months bill with the same name)
Save the file
Open the file
PRINT!
Go back to # step and repeat last 16 steps for next invoice. Somewhere around 50 key entries and mouse clicks to achieve per invoice!
Yes I know you can download and save it from the export options section, but that is also exactly just as complex and most systems including ours don’t like downloads on anti virus software.

Re: o2 bill

MI5 — Mon, 08 Feb 2016 15:05:53 GMT

@adamtemp64 has some knowledge of biz accounts and may be able to advise further.

Re: o2 bill

Cleoriff — Mon, 08 Feb 2016 15:06:32 GMT

So sorry @Anonymous Must admit to not noticing the 'business' aspect of your post. We have personal use customers who also have major problems with their bill. However, I will tag @Toby Community manager into the thread. He will be able to feed your concerns back to the team....(And yes it seems an absolute nightmare)

Re: o2 bill

Toby — Mon, 08 Feb 2016 16:08:00 GMT

Hi @Anonymous,

I'm Toby, the community manager. Welcome! I shall feed this info back to the team. Are there any other aspects of O2 business that would like to add? I can share any thoughts with the business team, directly.

@adamtemp64; What are your thoughts on this?

Re: o2 bill

Anonymous — Tue, 12 Jul 2016 10:05:19 GMT

Perhaps for business/personal customer as you send an email to advise the latest bill is available why not just email the invoice at the same time.

Re: o2 bill

jonsie — Tue, 12 Jul 2016 11:37:53 GMT

@Anonymous wrote:
Perhaps for business/personal customer as you send an email to advise the latest bill is available why not just email the invoice at the same time.

That would make sense but I guess they are concerned about security issues.

Re: o2 bill

gindygoo — Tue, 12 Jul 2016 12:59:35 GMT

@Anonymous it seems like a great suggestion, but I can see why 02 would worry (as @jonsie mentions) about security. Maybe if you had to follow a link that led you straight to the bill, but login using your O2 password first might be a valid option?

Re: o2 bill

Anonymous — Tue, 19 Jul 2016 10:19:18 GMT

any idea when we can access the business portal website without having to use flash?

the portal is all a bit 2008 and unusable.

also having to install flash at all is a major security issue. some organisations simply don't allow it.

Re: o2 bill

MI5 — Tue, 19 Jul 2016 10:46:56 GMT

Prob never as it's always been that way and complained about for years.