topic Re: Scam in Discussions & Feedback

Scam

Anonymous — Wed, 03 Feb 2016 20:12:00 GMT

I'm on pay as you go, had a scam text today and they took £4.69 from my balance. I've contacted 02 they said it was from" shared shortcake for oxygen 8 "they have blocked the no from where it came from. They have given me a tel to call 03333137900 to try and get the money returned. Has anyone else experienced this?

Re: Scam

MI5 — Wed, 03 Feb 2016 20:15:31 GMT

Help thread here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

Re: Scam

Anonymous — Wed, 03 Feb 2016 20:16:09 GMT

You may have inadvertently clicked on a link. Contact phonepayplus & the company involved to get a refund

Re: Scam

Cleoriff — Wed, 03 Feb 2016 20:20:26 GMT

According to Google that is the number for the company you mention....However I would report them here

http://www.phonepayplus.org.uk/for-consumers/contact-us-for-consumers

Also have a read of this help thread...http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

Edited to add....I was just a bit late....

Re: Scam

gindygoo — Thu, 04 Feb 2016 14:26:35 GMT

Yet another scam.. Do you per chance enter "free" competitions on Facebook?

Re: Scam

jonsie — Thu, 04 Feb 2016 14:48:33 GMT

Facebook is by far the worst source of scams. Merely clicking on a link can inadvertently sign you up to an expensive subscription.

Re: Scam

Anonymous — Tue, 22 Nov 2016 10:43:25 GMT

They gave me this number also but it just lead straight to an answer machine so i've tried this email address that EE gives out to their customers: customercare.uk@oxygen8.com

Re: Scam

LPBabe — Thu, 23 Aug 2018 12:59:56 GMT

Yes, I have received two texts at £3.75 each. Asked O2 to refund but they gave me a number to call and said I have to reclaim from the sender. I have since sent an email as the number is going to voicemail.

Re: Scam

Cleoriff — Thu, 23 Aug 2018 13:05:52 GMT

@LPBabe wrote:
Yes, I have received two texts at £3.75 each. Asked O2 to refund but they gave me a number to call and said I have to reclaim from the sender. I have since sent an email as the number is going to voicemail.

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/ba-p/968023

Follow the advice in the above guide @LPBabe

Re: Scam

LPBabe — Thu, 23 Aug 2018 13:07:44 GMT

Did they respond?

Re: Scam

Cleoriff — Thu, 23 Aug 2018 13:11:10 GMT

Who were the texts from @LPBabe?

Re: Scam

Anonymous — Thu, 23 Aug 2018 13:11:54 GMT

@Cleoriff wrote:
Who were the texts from @LPBabe?

Literally just about to ask the same

Re: Scam

Bellas1 — Mon, 26 Aug 2019 19:56:32 GMT

This scam is still going on as I discovered today after Oxygen8 took two charges for calls from my mobile. O2 have basically said 'nothing to do with us' and given me contact details for Oxygen. As they are also unable to block this premium service provider, I will be looking for alternatives. I will also be lodging a complaint to the relevant telephon authority as I've discovered through searching around that this has been going on since 2010 at least! I think it's negligent on the part of the phone providers not to clamp down on this and allow it to continue.

Re: Scam

jonsie — Mon, 26 Aug 2019 20:01:42 GMT

What happened to the 2 step verification @Martin-O2 @Marjo @EmilieT ?

Re: Scam

Cleoriff — Mon, 26 Aug 2019 21:01:34 GMT

@Bellas1

When exactly did Oxygen 8 take these payments? I know you say you discovered it today but the date they took the payments may have been before O2 introduced the 2 step verification process. I'm certainly not condoning these scammers but the date may be relevant.

Re: Scam

jonsie — Mon, 26 Aug 2019 22:36:19 GMT

I thought that too @Cleoriff although it's a good few months since the new legislation came in.

Re: Scam

Cleoriff — Mon, 26 Aug 2019 23:20:55 GMT

@jonsie wrote:
I thought that too @Cleoriff although it's a good few months since the new legislation came in.

Yes I was looking for the info and can't find it @jonsie. I think it was May, just after I did that large guide on 'avoiding unexpected charges to your bill' in April!

Edit, I found it. 2 step verification from 11th May. Guide by @Chris_K

https://community.o2.co.uk/t5/Welcome-News/Charge-to-Mobile-amp-Premium-SMS-A-Community-Guide/m-p/1218522/highlight/true#M30341

Re: Scam

jonsie — Tue, 27 Aug 2019 00:02:30 GMT

Nicely found. If the original 'subscription' was before that then obviously the new verification won't apply.

Re: Scam

Marjo — Wed, 28 Aug 2019 16:10:32 GMT

Hey guys, yeah so we'd need to know the date of when the subscription first started, but you're right if it was before the verification was put in place then it would not have counted to block the subscription unfortunately.

Re: Scam

paulinuk — Sun, 08 Sep 2019 20:34:31 GMT

I had my credit taken twice £15 taken £5 & £10 approx since i have never bought any credit so i only use for getting calls and have a three mobile for calling