topic Re: Text Messaging o2 Mobiles From BT Network in Discussions & Feedback

Text Messaging o2 Mobiles From BT Network

airsgian — Mon, 01 Feb 2016 11:47:12 GMT

For years I have used my BT landline to text messages to my family on the o2 network. About 2 weeks ago, this facility failed and I have done everything to try to sort my landline. I have even spent hours on the phone to BT about this. No one has any idea what the issue is.

This morning, I read some posts on BT's forum that others were exeperiencing problems texting o2 networks and it is beginning to seem that this may only be o2 who are affected.

Is anyone else aware of this issue?

Re: Text Messaging o2 Mobiles From BT Network

MI5 — Mon, 01 Feb 2016 11:50:49 GMT

Not something I use, but I'll flag @Toby to report the issue for you.

Re: Text Messaging o2 Mobiles From BT Network

Bambino — Mon, 01 Feb 2016 12:00:26 GMT

Never heard of sending text messages from a land line. Is there a charge to do that?

Edit: I just Googled it and answered my own question. It costs 10.5p per text. @airsgian do you not have a mobile phone?

Re: Text Messaging o2 Mobiles From BT Network

MI5 — Mon, 01 Feb 2016 12:00:33 GMT

@Bambino wrote:
Never heard of sending text messages from a land line. Is there a charge to do that?

http://bt.custhelp.com/app/answers/detail/a_id/8510/~/all-about-bt-text

Re: Text Messaging o2 Mobiles From BT Network

Bambino — Mon, 01 Feb 2016 12:02:17 GMT

@MI5 We posted at the same time.:smileywink:

Re: Text Messaging o2 Mobiles From BT Network

airsgian — Mon, 01 Feb 2016 12:03:26 GMT

@MI5 wrote:
Not something I use, but I'll flag @Toby to report the issue for you.

Many thanks. Showing my ignorance here, who is Toby?

Re: Text Messaging o2 Mobiles From BT Network

Cleoriff — Mon, 01 Feb 2016 12:07:49 GMT

Yes...I have a BT landline and one of their 'selling points' is the ability to text. I read the prices though and decided there were far cheaper options..

Re: Text Messaging o2 Mobiles From BT Network

Toby — Mon, 01 Feb 2016 12:08:10 GMT

@airsgian wrote:

@MI5 wrote:
Not something I use, but I'll flag @Toby to report the issue for you.

Many thanks. Showing my ignorance here, who is Toby?

That would be me @airsgian

Have you reported this issue via customer service yet? If not, please do so and I shall share this with the rest of team too. Have you recently updated or changed your phone?

Re: Text Messaging o2 Mobiles From BT Network

MI5 — Mon, 01 Feb 2016 12:17:53 GMT

@airsgian wrote:
Many thanks. Showing my ignorance here, who is Toby?

He's The Boss

Re: Text Messaging o2 Mobiles From BT Network

airsgian — Mon, 01 Feb 2016 12:56:24 GMT

@Toby wrote:
@airsgian wrote:
@MI5 wrote:
Not something I use, but I'll flag @Toby to report the issue for you.
Many thanks. Showing my ignorance here, who is Toby?
That would be me @airsgian

Have you reported this issue via customer service yet? If not, please do so and I shall share this with the rest of team too. Have you recently updated or changed your phone?

Aha, hello, Toby

I have not reported it via o2 Customer Services. I have done to BT tho.

I have not changed the phone for several years and the service has worked well for around 5/7 years. I had the phone disconnected from the mains for a short time some weeks back but this should not cause a problem. However, i have gone thru all the settings and checked and restored them without success.

I can send messages to myself on the BT landline which shows that the service works. And I can receive messages from o2 customers. They simply do not receive my messages now. And....it appears that I am not alone with this problem now as several others are reporting likewise on the BT Forums.

Re: Text Messaging o2 Mobiles From BT Network

Toby — Mon, 01 Feb 2016 15:57:27 GMT

Hi @airsgian,

I'll talk to rest of the team to make sure they are aware of any potential issues. However, I would advise to let us know via customer service too. When/if I hear any news, I'll report back! Also, if you struggle to get any help via customer service for any reason, send me a message any time.

Re: Text Messaging o2 Mobiles From BT Network

airsgian — Mon, 01 Feb 2016 16:08:03 GMT

@Toby wrote:
Hi @airsgian,

I'll talk to rest of the team to make sure they are aware of any potential issues. However, I would advise to let us know via customer service too. When/if I hear any news, I'll report back! Also, if you struggle to get any help via customer service for any reason, send me a message any time.

Ok, Toby. I'll do that. Thanks for the help.

Re: Text Messaging o2 Mobiles From BT Network

airsgian — Tue, 02 Feb 2016 22:32:58 GMT

It seems that things may now be fixed.

Someone on the BT forum has reported that they had success earlier and I have just confirmed this myself now.

I am a happy texter once more.

Re: Text Messaging o2 Mobiles From BT Network

MI5 — Tue, 02 Feb 2016 22:35:34 GMT

Good to hear - any indication of the problem?

Re: Text Messaging o2 Mobiles From BT Network

jonsie — Tue, 02 Feb 2016 22:37:22 GMT

10.5p per text is quite expensive compared to texting from a mobile. Still, glad it's working for you again

Re: Text Messaging o2 Mobiles From BT Network

Cleoriff — Tue, 02 Feb 2016 22:39:58 GMT

Wonder if this was linked to the problem?

http://community.o2.co.uk/t5/Off-topic/BT-Broadband-network-trouble/td-p/945336

In that it seems BT network had many issues over the past couple of days

Re: Text Messaging o2 Mobiles From BT Network

Curr946 — Wed, 03 Feb 2016 00:35:28 GMT

Bt through in some texts as sweeteners at times. Still don't see point tbh.

Re: Text Messaging o2 Mobiles From BT Network

airsgian — Wed, 03 Feb 2016 07:09:35 GMT

@MI5 wrote:
Good to hear - any indication of the problem?

Not yet. But as has been mentioned here, I did wonder if the recovery from the break in service yesterday which BT experienced had sorted things.

Re: Text Messaging o2 Mobiles From BT Network

Cleoriff — Wed, 03 Feb 2016 07:31:50 GMT

@airsgian wrote:
@MI5 wrote:
Good to hear - any indication of the problem?
Not yet. But as has been mentioned here, I did wonder if the recovery from the break in service yesterday which BT experienced had sorted things.

BT have this morning confirmed their outage was due to a router problem which 'is now fixed'....

Re: Text Messaging o2 Mobiles From BT Network

MI5 — Wed, 03 Feb 2016 07:44:41 GMT

That's the second router problem they've had in the last couple of weeks!