topic Re: O2 mast down in W10 4DN in Discussions & Feedback

O2 mast down in W10 4DN

Anonymous — Tue, 26 Jan 2016 13:36:20 GMT

Hello,

Not quite sure if this is the right place to post this but I'll try anyway.

For almost two weeks now I have terrible reception on my mobile phone. After consulting the O2 Service Status tool on your website I got the following response:

Sorry, there's a mast near you that isn't working due to fire damage. We`re working to fix the problem.

We apologise for any inconvenience.

This was two weeks ago. When will this issue be adressed and the necessary repairs made?

Regards,

Stefan

Re: O2 mast down in W10 4DN

MI5 — Tue, 26 Jan 2016 13:39:16 GMT

No one here knows the answer as O2 never publish timescales.
All you can do is use the link on the status page to request updates. Sorry.

Re: O2 mast down in W10 4DN

Cleoriff — Tue, 26 Jan 2016 13:39:47 GMT

Hi @Anonymous O2 never give timescales on repairs to masts. It is dependent on so many factors. If you download the app you can get updates there and also disagree with any info.. if updates arent happening http://www.o2.co.uk/apps/my-network

Re: O2 mast down in W10 4DN

Anonymous — Tue, 26 Jan 2016 13:42:02 GMT

Thank you Cleoriff, I will have a look.

Re: O2 mast down in W10 4DN

jonsie — Tue, 26 Jan 2016 13:43:12 GMT

O2 won't give timescales but you can register for updates on the status page. Repairs take in many factors such as access permission, parts, weather and workload etc. All you can do is keep checking and use TuGo at home if you are contract.

Re: O2 mast down in W10 4DN

Bambino — Tue, 26 Jan 2016 14:10:56 GMT

Apart from all the factors @jonsie mentioned, O2 actually saying that there was fire damage must mean that what happened was fairly major. It doesn't help your situation, but at least you know that they have acknowledged the problem and are working on it. It's not in O2's interest to see customers without service.

Re: O2 mast down in W10 4DN

Curr946 — Tue, 26 Jan 2016 21:14:56 GMT

I'm sure there could be a wee apology in store when it's all up and running. @Toby, what disaster recovery options are available to O2. Network share with a rival network?

Re: O2 mast down in W10 4DN

jonsie — Tue, 26 Jan 2016 22:21:26 GMT

@Curr946 wrote:
I'm sure there could be a wee apology in store when it's all up and running. @Toby, what disaster recovery options are available to O2. Network share with a rival network?

You think? Very doubtful a store will apologise and I've never known O2 to mast share when there's a damaged mast. They have however been known to erect a temporary mast though they seem to be saved for music festivals and sporting events.

Re: O2 mast down in W10 4DN

viridis — Tue, 26 Jan 2016 22:36:33 GMT

"Hello, is that EE?"

"Alright matey, it's Ronan from O2. Yeah we've got a mast down in xx area and all our customers are getting annoyed and some are leaving us to join you haha. Anyway, was just wondering if we can piggyback on your mast for a bit? Sound ok fella?

Re: O2 mast down in W10 4DN

Bambino — Tue, 26 Jan 2016 22:40:54 GMT

Re: O2 mast down in W10 4DN

Cleoriff — Tue, 26 Jan 2016 22:47:41 GMT

Oh I love that meme.....

Re: O2 mast down in W10 4DN

Cleoriff — Tue, 26 Jan 2016 22:53:31 GMT

@jonsie wrote:
They have however been known to erect a temporary mast though they seem to be saved for music festivals and sporting events.

Yeah....my son (with O2) benefits from a brilliant mobile signal at the end of June every year.......when he is at Glastonbury for 5 days.....

Re: O2 mast down in W10 4DN

Curr946 — Tue, 26 Jan 2016 23:18:56 GMT

Hahaha, ok you guys mock

Re: O2 mast down in W10 4DN

jonsie — Tue, 26 Jan 2016 23:35:26 GMT

@viridis wrote:
"Hello, is that EE?"
"Alright matey, it's Ronan from O2. Yeah we've got a mast down in xx area and all our customers are getting annoyed and some are leaving us to join you haha. Anyway, was just wondering if we can piggyback on your mast for a bit? Sound ok fella?

Brilliant @viridis

Re: O2 mast down in W10 4DN

Anonymous — Wed, 27 Jan 2016 00:56:08 GMT

@Curr946 wrote:
Hahaha, ok you guys mock

Where shall I start then

Re: O2 mast down in W10 4DN

Toby — Wed, 27 Jan 2016 08:35:49 GMT

Hi @Curr946,

Its an interesting question! Unfortunately, this is not something that occurs at the moment no. The best way to let O2 know about issues in a certain area is to report it via the the O2 Service Status page. Have you used this feature before?

Re: O2 mast down in W10 4DN

Curr946 — Wed, 27 Jan 2016 10:12:09 GMT

Not personally but i knew of its existence