topic Re: Monthly package consitently exceeded in Discussions & Feedback

Monthly package consitently exceeded

Anonymous — Tue, 19 Jan 2016 13:27:27 GMT

Hi guys,

for the past 4 months, I have exceeded my data package (250MB) half way through the month and I had to buy a bolt on most of the time.

My browsing hasn't changed and I haven't added new apps. I have contacted customer services who were unable to tell me what is draining my data. I haven't been able to get any advice and I am tried of having to buy a bolt on every month. Can you make any suggestions?

I have a samsung, only use facebook and mostly use wifi.

This is my last attempt before I consider switching 😞

Re: Monthly package consitently exceeded

viridis — Tue, 19 Jan 2016 13:45:49 GMT

Call cs and increase your data allowance

Re: Monthly package consitently exceeded

viridis — Tue, 19 Jan 2016 13:53:25 GMT

You can also check what is using the data in settings / data usage

Re: Monthly package consitently exceeded

Bambino — Tue, 19 Jan 2016 14:03:03 GMT

Manually turn off your data in settings when you're not using it.

Re: Monthly package consitently exceeded

jonsie — Tue, 19 Jan 2016 14:06:04 GMT

Also make sure you go into wifi settings and untick the box for smart network switch.

Re: Monthly package consitently exceeded

MI5 — Tue, 19 Jan 2016 14:26:35 GMT

250mb is nothing in these days of smartphones and what they do, so I'm not surprised you exceed it.
As mentioned, I would call CS and increase my data permanently to at least 1gb.

Re: Monthly package consitently exceeded

gmarkj — Tue, 19 Jan 2016 14:57:29 GMT

not sure if this is directly comparable (i have a sony rather than a samsung) but if you go into settings there is a section called wireless and networks and then a sub-menu called data usage.

once you set it up (monthly data limit and date for reset) this will show which apps use data each month and how much.

you can also get an app to track how much data you are using (there are loads on the play store) if you prefer.

Re: Monthly package consitently exceeded

Curr946 — Tue, 19 Jan 2016 16:26:13 GMT

I agree that 250mb is nothing, but if you have not changed phones, installed new apps and not increased your browsing habits then I understand your concern. However, sites are updated all the time, and so are the apps. Example the new update to facebook app (for windows anyway) now automatically plays videos. This might be ideal on the desktop, but not on mobile. Basically my phone is streaming down video that I have no interest in watching. You might want to have a look at your existing apps and any change logs they have released.