topic Re: O2 TOOK UPFRONT COST!!! in Discussions & Feedback

O2 TOOK UPFRONT COST!!!

Anonymous — Tue, 19 Jan 2016 02:10:33 GMT

Hi, i just put in for a contract i paid £99.99 upfront but i were declined as i didn't have enough additional information like passport etc, i were fine with being declined as ill just get a pay as you go but when i checked my bank O2 have still taken the £99.99 out of my bank?? will i get this bank and if so how long will it take to reach my account again, its weird they've taken it if i've been declined!!!

Re: O2 TOOK UPFRONT COST!!!

Cleoriff — Tue, 19 Jan 2016 06:18:25 GMT

Hi @Anonymous Welcome to the forum

Yes it is weird that they have taken this money if you have been declined. You need to ring customer services asap and explain whats happened. They will confirm whether you actually have been declined and refund the money if so. It could take between 5-7 days to process any refund http://www.o2.co.uk/contactus

You could also check this link for My O2 and see if you actually have an account started.http://www.o2.co.uk/myo2

Either way you need to ring and speak to someone fairly quickly

Re: O2 TOOK UPFRONT COST!!!

MI5 — Tue, 19 Jan 2016 06:53:20 GMT

It could just be reserved funds and may not have been taken.
Either way, you will get it back.

Re: O2 TOOK UPFRONT COST!!!

Anonymous — Tue, 19 Jan 2016 07:59:46 GMT

It will be at least 10 days before it is back in your account

Re: O2 TOOK UPFRONT COST!!!

jonsie — Tue, 19 Jan 2016 11:16:00 GMT

Check with your bank, it's usually just authorised and reserved without actually being taken.

Re: O2 TOOK UPFRONT COST!!!

Curr946 — Tue, 19 Jan 2016 13:14:23 GMT

If your struggling, you can ask o2 to fax over to your bank to confirm they wont be claiming the funds. But this will take some amount of sweet talking to O2