topic Re: Repair bill too high in Discussions & Feedback

Repair bill too high

Anonymous — Sat, 02 Jan 2016 17:35:34 GMT

A few weeks ago I dropped my lumia 930 from literally a foot (it slid from my pocket as I crouched down.) It must have hit the corner in the perfect spot because the entire screen fracturered.

I took it to my local 02 store and have been given a quote of £220 to repair it - this seems fairly extortionate for a new screen. I still have a year left on my contract, so would have to pay £180 to purchase the broken phone.

I discovered today that I hve phone insruance through my bank, but I haven't registered the phone with them, so that avenue is a no go.

Do I have any options here, or do I have to suck it up and pay for another year of use on a phone I can't use?

Re: Repair bill too high

MI5 — Sat, 02 Jan 2016 17:39:57 GMT

You can ask for it to be returned to you and shop around for a better price.

Re: Repair bill too high

Cleoriff — Sat, 02 Jan 2016 18:54:39 GMT

Or if you know someone who is capable you could buy a new screen and get them to fit it for you...Much cheaper option altogether...

Re: Repair bill too high

MI5 — Sat, 02 Jan 2016 19:02:34 GMT

You would invalidate any remaining warranty though if a non authorised repair was done on it.

Re: Repair bill too high

Anonymous — Sat, 02 Jan 2016 20:00:04 GMT

Screen repairs are expensive but you can either get a cheaper price elsewhere or cheaper to pay off the device plan & upgrade or buy a cheaper phone & pit your current sim in until your contract is up

Re: Repair bill too high

Curr946 — Sat, 02 Jan 2016 22:41:07 GMT

They are not hard to fit, buy a screen on ebay that comes with to torx and fit it yourself. YouTube videos can help you.

What bank are you with, as BoS and Halifax doesn't require you to register damage. Only for loss and unauthorised airtime

Re: Repair bill too high

viridis — Sun, 03 Jan 2016 00:37:58 GMT

Halifax requires I register the IMEI to keep my cover active, so not sure why anyone else would be different. Tbh, I wouldn't recommend a screen repair be attempted by anyone without experience as it's very simple to tear a data ribbon without knowing it, and a costly mistake to make.

Re: Repair bill too high

Cleoriff — Sun, 03 Jan 2016 01:06:42 GMT

I only suggested it in my first post (with the proviso of someone who was capable)..... as my son worked for Unipart reparing mobile phones and he could replace screens with no problem. Family members, who have mobiles out of warranty, often ask for his help.

Re: Repair bill too high

gindygoo — Thu, 07 Jan 2016 16:29:02 GMT

Not sure where the info on BoS comes from either as you definitely need to register the imei with them also! @Curr946 maybe you could enlighten us on your statement?

Re: Repair bill too high

Curr946 — Thu, 07 Jan 2016 22:32:15 GMT

So I have just been back into the T&Cs and they were updated on 25 November 2015. The new ones don't specifically say you need to register in advance, but it does say you will need to provide the IMEI and proof of ownership if making a claim. Then, in the common questions section it say you "can" register by calling etc...

http://www.halifax.co.uk/bankaccounts/help-guidance/common-enquiries/ultimate-reward-current-account/

http://www.bankofscotland.com/bankaccounts/terms-conditions/

But, given the new wording, I would be registering. And I have now does this also

Re: Repair bill too high

jonsie — Thu, 07 Jan 2016 22:38:59 GMT

every insurance company I know requires you to register the IMEI of a phone covered.

Re: Repair bill too high

MI5 — Thu, 07 Jan 2016 22:41:10 GMT

and you can guarantee they'll use it as an excuse not to pay out if you don't, too.....

Re: Repair bill too high

Curr946 — Thu, 07 Jan 2016 22:47:19 GMT

Probably. Kind of glad a revisited the T&Cs as this means my last two phones were technically not covered