topic Re: O2 Repair Tracker in Discussions & Feedback

O2 Repair Tracker

Curr946 — Tue, 29 Dec 2015 18:02:07 GMT

Any of you guys know how long before a repair job created in an O2 store is visible on the tracker. I have the ref etc but it keeps telling me that no repair exists.

Re: O2 Repair Tracker

viridis — Tue, 29 Dec 2015 18:17:49 GMT

Wouldn't know, I avoid O2 repairs like the plague.
Pretty soon there's a good chance you'll see why.

Re: O2 Repair Tracker

Curr946 — Tue, 29 Dec 2015 18:24:40 GMT

That bad....

Re: O2 Repair Tracker

Cleoriff — Tue, 29 Dec 2015 18:26:04 GMT

If you follow advice on this link you should be able to track the repair. As it's the Christmas period they are probably a little behind with updating...http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=30775

Re: O2 Repair Tracker

MI5 — Tue, 29 Dec 2015 19:45:02 GMT

Not until you receive the email from Anovo to confirm it's been received and booked in......

Re: O2 Repair Tracker

Cleoriff — Tue, 29 Dec 2015 19:54:48 GMT

@MI5 wrote:
Not until you receive the email from Anovo to confirm it's been received and booked in......

Yes....which is why I thought it would be a bit slow over Christmas to update...

Re: O2 Repair Tracker

MI5 — Tue, 29 Dec 2015 19:57:42 GMT

It would also depend when the store sent it - I think they only post once a week.....

Re: O2 Repair Tracker

Anonymous — Tue, 29 Dec 2015 20:07:35 GMT

Sometimes the tracker doesnt actually work. Your better off sending the phone to the manufacturer

Re: O2 Repair Tracker

Anonymous — Tue, 29 Dec 2015 20:09:35 GMT

My smartphone was sent away for repair from my local O2 store at the beginnibg of December and was back repaired within 5 days. I tried every day it was away to check the progress of the repair online but got the same message as you, no repair exists. I received an email from O2 repairs to let me know when it was back at the O2 store for collection.

Re: O2 Repair Tracker

Curr946 — Tue, 29 Dec 2015 23:01:51 GMT

On second thoughts I wish I had, but as the phone was only 4/5 weeks old assumed o2 would just swap it over in store. The manager was nice and told me it would likely be a new phone but he couldn't authorise as outside the 14 day cooling off period.

@Anonymous wrote:
Sometimes the tracker doesnt actually work. Your better off sending the phone to the manufacturer

Re: O2 Repair Tracker

MI5 — Tue, 29 Dec 2015 23:05:37 GMT

@Curr946 wrote:

The manager was nice and told me it would likely be a new phone but he couldn't authorise as outside the 14 day cooling off period.

He lied - It's 30 days !

http://www.o2.co.uk/help/phones-and-devices/our-returns-and-repairs-policy

Re: O2 Repair Tracker

Curr946 — Tue, 29 Dec 2015 23:10:17 GMT

either way, I was just out of time. If only the gremlins had got into the S6 a week before lol.. or better still not at all.

Wife pulling her hair out at having to use my old 930, lucky I hadn't traded it in yet.

Re: O2 Repair Tracker

Curr946 — Thu, 31 Dec 2015 17:10:04 GMT

Well, the phone was back before it was even added to the tracker... odd.

Just want to say that it was quick on being returned and had zero issues with the repair process.

Guess I am just lucky... given everyones feedback.

Re: O2 Repair Tracker

viridis — Thu, 31 Dec 2015 17:14:48 GMT

Yeah, a firmware flash is quick.
I'd keep your eye out for repeat problems.

Re: O2 Repair Tracker

Curr946 — Thu, 31 Dec 2015 17:27:31 GMT

Its a new handset, IMEI changed.

Re: O2 Repair Tracker

viridis — Thu, 31 Dec 2015 17:28:50 GMT

Oooh, refurbished?

Re: O2 Repair Tracker

Curr946 — Thu, 31 Dec 2015 17:32:06 GMT

I assume so, but came with with all the plastic bags and so forth.

Re: O2 Repair Tracker

Curr946 — Thu, 31 Dec 2015 17:32:31 GMT

looks like new though