topic Re: port request declined for security reasons - notification? in Discussions & Feedback

port request declined for security reasons - notification?

Anonymous — Wed, 23 Dec 2015 18:07:08 GMT

Hello,

I just learned in chat the the number porting request I made via the online form on Saturday was declined for security reasons--you'd think someone might have notified me in the intervening three days, so I could try again? This was the first indication I had at all that there was a problem and I don't think I should have to go looking for this information!

So my suggestion is that it might be a good idea to send a notification if a request like this is declined.

Thank you!

Re: port request declined for security reasons - notification?

Curr946 — Wed, 23 Dec 2015 18:12:36 GMT

Was this in or out?

Re: port request declined for security reasons - notification?

MI5 — Wed, 23 Dec 2015 18:13:14 GMT

It's always wise to follow up anything by calling CS.
http://www.o2.co.uk/contactus

Re: port request declined for security reasons - notification?

Anonymous — Wed, 23 Dec 2015 18:16:22 GMT

It was in. I'm moving from Orange.

...was that the problem? 😜

Re: port request declined for security reasons - notification?

Anonymous — Wed, 23 Dec 2015 18:17:35 GMT

Thanks. But then what's the point of doing anything online in the first place? I do so hate phone calls.

Re: port request declined for security reasons - notification?

MI5 — Wed, 23 Dec 2015 18:18:40 GMT

Quite often Orange causes problems.....

Re: port request declined for security reasons - notification?

Cleoriff — Wed, 23 Dec 2015 18:20:29 GMT

It may possibly be an issue with EE if you were porting in...?

Re: port request declined for security reasons - notification?

Anonymous — Wed, 23 Dec 2015 18:20:47 GMT

Gosh, well there's a surprise, they've been a right 'mare to get away from.

Re: port request declined for security reasons - notification?

Anonymous — Wed, 23 Dec 2015 18:27:27 GMT

Possible, even likely. Not had anything from them, either, but that's par for the course from experience. I was hoping O2 might be a bit more thorough with the communication--all the other communication I've had has been super!

Re: port request declined for security reasons - notification?

MI5 — Wed, 23 Dec 2015 18:30:24 GMT

On the whole you should find them much better than EE for CS.

Re: port request declined for security reasons - notification?

jonsie — Wed, 23 Dec 2015 18:30:47 GMT

Live chat is very hit and miss and they have no access to the porting system. Call customer service and they will explain if there is any problem.

Re: port request declined for security reasons - notification?

Anonymous — Wed, 23 Dec 2015 18:49:57 GMT

I've had really good experiences with the chat so far, actually! They put in a new porting request for me today and have been unfailingly helpful the four times I've used them.

Re: port request declined for security reasons - notification?

Anonymous — Wed, 23 Dec 2015 18:52:00 GMT

Already do! The lack of notification about this particular thing seemed out of character, hence my attempt to feed this back.