topic Re: Vodafone & EE - Complaints On The Rise in Discussions & Feedback

Vodafone & EE - Complaints On The Rise

Curr946 — Thu, 17 Dec 2015 13:20:42 GMT

People complaining about phone companies (and Pay TV) are on the up, with Vodafone and EE topping the unenviable pile of most complained-about companies in the field.

Ofcom have said that it was “disappointing” to see a rise in the number of complaints (between July and September) after figures looked to be decreasing. When it comes to landlines, EE and Plusnet got the most complaints, thanks to complaint handling, faults, service issues, and problems with changing supplier.
BT, Post Office HomePhone and TalkTalk also generated landline complaints above the industry average of 17 per 100,00 customers.
When it comes to complaining about fixed line broadband, EE came out on top again, while BT and Plusnet saw a hike in complaints. Talk Talk remained higher than the industry average too.
With mobile providers, Vodafone were the most complained about (again), seeing their numbers increasing from 14 complaints to 20 per 100,000 customers. This was mainly concerning billing, charges, pricing, faults with the service, and complaints handling. At least you can say Vodafone a thorough when it comes to irritating their customers.
The only other mobile provider to generate more complaints than the industry average were EE, with Tesco Mobile getting the lowest.
Regarding complaints about pay TV, BT angered the most people, with their volume of complaints increasing significantly from 11 per 100,000 customers to 25. Performing best, were Sky.
Claudio Pollack, director of Ofcom’s content and consumer group, said: “We expect providers to make customer service and complaints handling top priorities, so it’s disappointing to see a rise in the number of complaints. Consumers have a right to expect good service and will rightfully complain when that standard isn’t met.”
“Ofcom is continuing work to make switching easier and our complaints data allows consumers to make meaningful comparisons that can be useful when looking for a new provider.”

Re: Vodafone & EE - Complaints On The Rise

Anonymous — Thu, 17 Dec 2015 13:31:53 GMT

i used to work for vodafone, absolute disaster!

Re: Vodafone & EE - Complaints On The Rise

Bambino — Thu, 17 Dec 2015 13:53:25 GMT

@Curr946 You need to post a link to the source this is taken from, otherwise you contravene copyright laws.

Re: Vodafone & EE - Complaints On The Rise

Cleoriff — Thu, 17 Dec 2015 14:16:56 GMT

Yes...I read it yesterday here

http://www.bitterwallet.com/most-complained-about-mobile-companies/89846

Re: Vodafone & EE - Complaints On The Rise

Curr946 — Thu, 17 Dec 2015 14:39:39 GMT

http://www.bitterwallet.com/most-complained-about-mobile-companies/89846

Re: Vodafone & EE - Complaints On The Rise

Curr946 — Thu, 17 Dec 2015 14:40:24 GMT

@Cleoriff you bet me to it

Re: Vodafone & EE - Complaints On The Rise

viridis — Thu, 17 Dec 2015 23:53:06 GMT

Only just.

Re: Vodafone & EE - Complaints On The Rise

jonsie — Fri, 18 Dec 2015 00:14:36 GMT

@viridis wrote:
Only just.

When has 20 minutes been only just?

Re: Vodafone & EE - Complaints On The Rise

Anonymous — Sun, 20 Dec 2015 17:18:10 GMT

My wife had an issue with EE's signal. When they bought over Orange and T-Mobile they turned off the mast in our village leaving her with no signal. One complaint contract was cancelled there and then with no fuss. Have a look at my thread regarding similar with O2. Law of sod she jumped to O2 and they done similar.

Re: Vodafone & EE - Complaints On The Rise

Curr946 — Sun, 20 Dec 2015 17:22:26 GMT

Bad luck, bit still a better to report this.

Re: Vodafone & EE - Complaints On The Rise

Anonymous — Tue, 22 Dec 2015 22:33:54 GMT

I've just moved over from Vodafone.

Absolute disaster from beginning to end!

Re: Vodafone & EE - Complaints On The Rise

MI5 — Tue, 22 Dec 2015 22:37:57 GMT

Don't talk to me about Voda - I couldn't wait to get out of there !

Re: Vodafone & EE - Complaints On The Rise

jonsie — Tue, 22 Dec 2015 22:38:33 GMT

Doesn't sound good. Care to elaborate?

Re: Vodafone & EE - Complaints On The Rise

Anonymous — Tue, 22 Dec 2015 22:46:28 GMT

3G issues from start to end,their excuse was it was constant maintenance and it would improve. Promised credits and then never applied them. When I chased it up they said it wasn't enforceable and I wouldn't get them.

Eventually offered a penalty free cancellation which changed from being free to costing £700 to being free to costing £700 and so on so forth. 3 months it took for it to finally be granted. Took a further week and a half to clear the account of the £700 balance they threw on and couldn't understand why. 24 hours it would be sorted was the constant war cry.

Billing issues, misapplied discounts etc.... just a mess from beginning to end.

Re: Vodafone & EE - Complaints On The Rise

MI5 — Tue, 22 Dec 2015 23:02:23 GMT

Hope you get a better experience here

Re: Vodafone & EE - Complaints On The Rise

Cleoriff — Tue, 22 Dec 2015 23:06:16 GMT

Welcome to the forum anyway @Anonymous. Hope your O2 experience is better than with Voda.

Re: Vodafone & EE - Complaints On The Rise

Anonymous — Tue, 22 Dec 2015 23:08:39 GMT

Ah thanks very much!

Things are going very well so far

Re: Vodafone & EE - Complaints On The Rise

MI5 — Tue, 22 Dec 2015 23:09:36 GMT

Our forum is better too

Re: Vodafone & EE - Complaints On The Rise

Cleoriff — Tue, 22 Dec 2015 23:10:23 GMT

@Anonymous wrote:
Ah thanks very much!
Things are going very well so far

Vastly superior forum here anyway

. No question too big or too small....and hopefully a few laughs along the way...

Re: Vodafone & EE - Complaints On The Rise

Cleoriff — Tue, 22 Dec 2015 23:11:00 GMT

@MI5 wrote:
Our forum is better too

Oh blumming snap....