topic 202 WHO ? in Discussions & Feedback

202 WHO ?

Anonymous — Fri, 18 Dec 2015 21:35:29 GMT

Called 202 at 19.55 to be put on hold while 20.20 then the phone went dead so I called back, went through the switchboard again to be told they were closed at 20.27. Im sure it says 9pm ! or was it because I was calling about changing providers ? (been with O2 for 20years plus)

Re: 202 WHO ?

Cleoriff — Fri, 18 Dec 2015 21:42:17 GMT

Hi Its 9pm closing time on a Friday....

Re: 202 WHO ?

Anonymous — Fri, 18 Dec 2015 21:47:26 GMT

Sure I said that ? but it was 20.27 when i called the second time!!!

Re: 202 WHO ?

Cleoriff — Fri, 18 Dec 2015 21:50:33 GMT

@Anonymous wrote:
Sure I said that ? but it was 20.27 when i called the second time!!!

You did say that. I was confirming you were correct? No idea why CS should be closed at that time if honest.

Sorry but you will have to ring again tomorrow. First thing in the morning 8-8.30am is the best time

Re: 202 WHO ?

Anonymous — Fri, 18 Dec 2015 21:50:21 GMT

@Anonymous

@Cleoriff kindly provided you with the times to call, early mornings between 8.30 are the best times as it is very quiet

Re: 202 WHO ?

Bambino — Fri, 18 Dec 2015 21:54:09 GMT

You'll have to ask customer service for an explanation. We are all customers here, just like you, and wouldn't have an answer. If you are unhappy with the reason they give you, you can go through the complaints process here: http://www.o2.co.uk/how-to-complain

Re: 202 WHO ?

MI5 — Fri, 18 Dec 2015 22:00:04 GMT

Staff Christmas party tonight!

Re: 202 WHO ?

jonsie — Fri, 18 Dec 2015 22:12:18 GMT

It certainly wouldn't have been because you were wanting to leave. Best guess is reduced opening hours over the Christmas period.

Re: 202 WHO ?

Curr946 — Fri, 18 Dec 2015 22:19:58 GMT

maybe if this was next week

Re: 202 WHO ?

Cleoriff — Fri, 18 Dec 2015 23:12:49 GMT

@jonsie wrote:
It certainly wouldn't have been because you were wanting to leave. Best guess is reduced opening hours over the Christmas period.

If this is the case we would/should/could have hoped for some sort of notice....

Re: 202 WHO ?

Anonymous — Fri, 18 Dec 2015 23:24:56 GMT

@Cleoriff wrote:
@jonsie wrote:
It certainly wouldn't have been because you were wanting to leave. Best guess is reduced opening hours over the Christmas period.
If this is the case we would/should/could have hoped for some sort of notice....

Agree but I'm betting either lines busy or people went home

Re: 202 WHO ?

MI5 — Fri, 18 Dec 2015 23:27:48 GMT

It should be on the contactus page if the hours have been adjusted.

Re: 202 WHO ?

Cleoriff — Fri, 18 Dec 2015 23:30:46 GMT

@MI5 wrote:
It should be on the contactus page if the hours have been adjusted.

Yes...The 'snip' I posted was taken tonight from the Contact Us page...so nothing showing as changed

Re: 202 WHO ?

MI5 — Fri, 18 Dec 2015 23:41:59 GMT

Yeah, I know it's not on there but if changed should be.
In fairness they usually do change the times for holiday periods.

Re: 202 WHO ?

Cleoriff — Fri, 18 Dec 2015 23:44:05 GMT

@MI5 wrote:
Yeah, I know it's not on there but if changed should be.
In fairness they usually do change the times for holiday periods.

Maybe after the weekend then...we can live in hope....

Re: 202 WHO ?

jonsie — Fri, 18 Dec 2015 23:46:20 GMT

Opening times do alter over holiday periods and the website is never changed. However they do normally change the IVR.

Re: 202 WHO ?

MI5 — Fri, 18 Dec 2015 23:46:23 GMT

I doubt the hours have changed yet for Christmas....

Re: 202 WHO ?

jonsie — Fri, 18 Dec 2015 23:47:55 GMT

Then maybe you were right about the office party.....

Re: 202 WHO ?

MI5 — Fri, 18 Dec 2015 23:50:04 GMT

I doubt we'll ever know.....

Re: 202 WHO ?

anticpated — Sat, 19 Dec 2015 08:02:09 GMT

Herminone Granger would.