topic Re: Loss of my 'long term' Loyalty Discount in Discussions & Feedback

Loss of my 'long term' Loyalty Discount

Anonymous — Tue, 15 Dec 2015 19:03:04 GMT

My contract has come to an end after 24 months and paying off my Phone Plan Credit Agreement

As a consequence my basic tariff that was subject to a discount titled 'Loyalty Discount' has suffered with an increase of £5 (including VAT) by the loss of this 'Loyalty Discount'

I am not in the need for a new phone as yet but in order to get my basic tariff back to 'almost' that what it was I have to change to a Sim only deal that is not as good as the one I had (less minutes - Texts limited to 500 and less mobile Internet data!

Why just because you have paid off your Phone Plan do you lose the tariff you have paid for the last 24 months? Each time my so called contract ends I find I have to fight to reclaim my 'Loyalty Discount' - one time by going through the ombudsman!

Only by speaking to a senior manager, in the past, have I managed to retain my 'Loyalty Discount' and even then only after going through the complaints procedure!

'Loyal' O2 customer since 'Cellnet' days and before!

Rant over 🙂

Re: Loss of my 'long term' Loyalty Discount

MI5 — Tue, 15 Dec 2015 19:14:17 GMT

No such thing as loyalty these days.
If you can get a better deal elsewhere, move to it.

Re: Loss of my 'long term' Loyalty Discount

Cleoriff — Tue, 15 Dec 2015 19:40:18 GMT

I've been with O2 for years and years. I can never remember getting a loyalty discount. I got a good deal on my S3...purely because there was a sale on. The sim only tariff I am on now had been reduced for the month of January which was when I took it out. Now that reminds me....January 23rd is when I need to get another one...:smileywink:

Re: Loss of my 'long term' Loyalty Discount

Curr946 — Tue, 15 Dec 2015 22:12:57 GMT

My open discount shows as loyalty discount, could be that as your no longer on a refresh plan. As the open discount is only available on refresh

Re: Loss of my 'long term' Loyalty Discount

Anonymous — Tue, 15 Dec 2015 22:14:36 GMT

Everyone gets the same these days whether your a new or existing customer. Its called a fair deal policy

Re: Loss of my 'long term' Loyalty Discount

MI5 — Tue, 15 Dec 2015 22:22:18 GMT

Loyalty discounts are different and only applicable for 12 or 24 months.
Open or F&F discounts remain until you change tariffs.

Re: Loss of my 'long term' Loyalty Discount

Anonymous — Tue, 15 Dec 2015 22:32:21 GMT

@MI5 wrote:
Loyalty discounts are different and only applicable for 12 or 24 months.
Open or F&F discounts remain until you change tariffs.

Then if you want them on your next one. You have to re apply for it

Re: Loss of my 'long term' Loyalty Discount

jonsie — Wed, 16 Dec 2015 14:09:23 GMT

I have a loyalty discount but these discounts are only for the length of the contract. The only way to get another is to speak to retentions but be prepared to look for deals elsewhere. That was how I got a discount and an extra GB data.