topic Re: why do O2 care nothing about their existing customers in Discussions & Feedback

why do O2 care nothing about their existing customers

Anonymous — Tue, 15 Dec 2015 20:07:19 GMT

Rang O2 tonight to discuss a possible upgrade.

Some hope!!

Firstly Paul wouldn't even talk to my daughter about her own phone despite us putting her name down with them twice in the past

Good Start!!!

Next I tried to ring them from a landline. They obviously think I have all the time in the world to listen to rubbish music. How come every time I ring they are experiencing a high level of calls. Funny that. Maybe they should increase the number of people in their call centre. Or is that just me. Don't think so.

Anyway suffered that music for twelve minutes and was constantly reassured that I was in a que when all of a sudden I was cut off.

GREAT CUSTOMER RELATIONS

MAGNIFICENT work O2 I'm now just logging onto my bank to cancel the account

Well done another unsatisfied customer

Re: why do O2 care nothing about their existing customers

MI5 — Tue, 15 Dec 2015 20:14:07 GMT

You need to let o2 know you are cancelling too as they will continue to try and call the DD and will put a default on your credit file if you don't pay.

Re: why do O2 care nothing about their existing customers

MI5 — Tue, 15 Dec 2015 20:16:27 GMT

A guide to cancelling here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Re: why do O2 care nothing about their existing customers

Cleoriff — Tue, 15 Dec 2015 20:17:46 GMT

Have a look at this guide on cancellation @Anonymous

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Re: why do O2 care nothing about their existing customers

Bambino — Tue, 15 Dec 2015 21:49:36 GMT

@Anonymous

I would imagine that they wouldn't talk to your daughter because she probably isn't the person paying the contract.

If you're a contract customer, why are you wasting money calling from a landline, when calling 202 from your phone is free?

I think you may have the wrong end of the stick here. This is a customer to customer forum that O2 does not monitor, so threatening to cancel, apart from ruining your credit rating, won't get you very far.

Re: why do O2 care nothing about their existing customers

jonsie — Wed, 16 Dec 2015 14:24:42 GMT

I called Thursday morning at 8.30am from Manchester airport to place a bar on my sim. No holding at all, got straight through. Called again Friday afternoon to have the bar removed from my account and waited maybe 30 seconds. We hear of some horrendous waiting times but it's not something I've experienced apart fro calling business customer service for a friend.