topic Re: Phone number with a virtual mobile operator under O2 in Discussions & Feedback

Phone number with a virtual mobile operator under O2

Anonymous — Tue, 15 Dec 2015 15:48:12 GMT

This question is a bit unusual.

I had a mobile number 079xxxxxxxx, it was with a small Virtual Mobile operator Jadoo Mobile which using O2 network.

but Jadoo Mobile became bankrupt this month and I can't dial out and no one can dial in

I tried to contact them but as they don't exist anymore, so no one answered my call and replied my e-mail. So I can't get a PAC code from Jadoo Mobile

I hope to keep the phone number as I've been using it for more than 10 years. All my job agents contact me by that number so our house income depends on the availability of this mobile number.

because they were virtual mobile operator using O2 network. Calls from a landline to my old number is still diverted to O2 network cloud,

I presume there's an exising service contract between O2 and Jadoo mobile to provide mobile network service. But as Jadoo Mobile is bankrupted they will pay O2 after the current network service period

could anyone please let me know what will O2 do with this number then?

Regards

Re: Phone number with a virtual mobile operator under O2

MI5 — Tue, 15 Dec 2015 15:49:41 GMT

You will have to call Cs but I doubt o2 cando anything about it as they don't own the number.

Re: Phone number with a virtual mobile operator under O2

MI5 — Tue, 15 Dec 2015 15:50:11 GMT

http://www.o2.co.uk/contactus

Re: Phone number with a virtual mobile operator under O2

jonsie — Tue, 15 Dec 2015 15:55:47 GMT

Was there no warning that they were going out of business?

I think it's very likely that you have now lost this number but call customer service anyway to see if there's any way round the problem.

Re: Phone number with a virtual mobile operator under O2

Bambino — Tue, 15 Dec 2015 16:06:05 GMT

Must be an awful feeling for that to have happened, and I sypathise with the OP, but I find it a little strange that someone would tie up their entire life on a mobile number from a MVNO and not have any backup at all.

Re: Phone number with a virtual mobile operator under O2

Anonymous — Tue, 15 Dec 2015 16:22:43 GMT

@Bambino wrote:
Must be an awful feeling for that to have happened, and I sypathise with the OP, but I find it a little strange that someone would tie up their entire life on a mobile number from a MVNO and not have any backup at all.

Have to agree, you'd think that they would either have a landline in place or a second phone on a network carrier & not an mvno

Re: Phone number with a virtual mobile operator under O2

Cleoriff — Tue, 15 Dec 2015 16:33:19 GMT

How awful.....I have never heard of them personally (which is why I wouldn't have gone near them) but that is no help to the OP..I hope it gets resolved.... but I think the number may well be lost

Re: Phone number with a virtual mobile operator under O2

Anonymous — Tue, 15 Dec 2015 16:35:39 GMT

The name rings a bell but I thought they went out of business in the early part of the 2000's

Re: Phone number with a virtual mobile operator under O2

Curr946 — Tue, 15 Dec 2015 16:38:22 GMT

Despite beliefs, you never "own" a mobile number. Op could raise an action for loss of the number within the conditions of his contract, but that's like throwing good money after bad. They didn't pay their suppliers etc, they won't pay any small claim court.

Op, looks like the numbers toast. Sorry

Re: Phone number with a virtual mobile operator under O2

Bambino — Tue, 15 Dec 2015 16:46:55 GMT

Who would the OP raise an action with if no one is answering their calls or replying to emails?

Re: Phone number with a virtual mobile operator under O2

Anonymous — Wed, 16 Dec 2015 11:58:52 GMT

Any one knows what will O2 do with this number untimately?

Re: Phone number with a virtual mobile operator under O2

MI5 — Wed, 16 Dec 2015 12:02:16 GMT

Eventually it will get recycled, but currently it isn't o2's number to do anything with.

Re: Phone number with a virtual mobile operator under O2

Anonymous — Wed, 16 Dec 2015 15:44:31 GMT

They buy mobile numbers in batches so it'll end up on a network but don't know which one