topic Re: more service problems!! ?? in Discussions & Feedback

Re: more service problems!! ??

Cleoriff — Mon, 14 Dec 2015 23:31:43 GMT

Hi @Anonymous Have you checked your service via this?

http://status.o2.co.uk/

Also check for other problems here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Re: more service problems!! ??

Curr946 — Mon, 14 Dec 2015 23:35:16 GMT

Also, try your sim in another phone to rule antenna problems

Re: more service problems!! ??

Cleoriff — Mon, 14 Dec 2015 23:38:32 GMT

@Curr946 wrote:
Also, try your sim in another phone to rule antenna problems

That's in @adamtemp64's guide @Curr946

3. If you’re having issues in different areas, try testing your SIM in a different O2 device. If the issue then stops, this indicates a device fault. If a different O2 SIM works in your device, this indicates your SIM is faulty.

Re: more service problems!! ??

Bambino — Mon, 14 Dec 2015 23:54:56 GMT

No network will ever guarantee 100% uptime. Outages happen on every network.

Re: more service problems!! ??

jonsie — Tue, 15 Dec 2015 00:35:04 GMT

4G is being rolled out....worth a little downtime surely?

Live results for Winslow, England, Bucks

Sorry we're currently working on a phone mast in this area
You might experience problems making calls, using the internet, or sending/receiving emails.
Our Network modernisation programme to improve 2G and 3G coverage and roll out 4G has reached this area. It does mean that you may experience intermittent service on your mobile device while our engineers 'do their thing'.
We’re sorry about that, but we’ll do our best to minimise any impact to your signal.
Updated 00:00 (refreshed hourly). Recent faults might not show yet.

Re: more service problems!! ??

MI5 — Tue, 15 Dec 2015 08:32:19 GMT

You can't make omelettes without breaking eggs.

Re: more service problems!! ??

Toby — Tue, 15 Dec 2015 09:44:25 GMT

HI @Anonymous,

I'm Toby, the community manager. Welcome! It seems that a mast is being improved in your area. I'll ask the team if there are updates. The team there will be working as fast as they can to restore the right level of service to you.

Re: more service problems!! ??

MI5 — Tue, 15 Dec 2015 09:30:32 GMT

As said above, they are installing 4g so service will come and go periodically for 2 - 3 weeks.

Re: more service problems!! ??

Anonymous — Tue, 15 Dec 2015 11:35:59 GMT

my phone keeps going to voicemail! whats happening o2? this isnt good enough.

what am i paying £35 for each month if the phone isnt even working?

Re: more service problems!! ??

MI5 — Tue, 15 Dec 2015 12:09:14 GMT

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

check this help thread and also dial 1760 to disable voicemail temporarily.